Emilse Guanuco López

Salesforce Business Analyst with 5+ years of experience and hands-on expertise in Salesforce Administration. Strong background in gathering and translating business requirements into scalable solutions, combined with experience in platform configuration and automation using Flows. Experienced in data analysis and management using tools such as Data Loader, Salesforce Inspector, and SOQL.

Currently working with CI/CD processes using Copado and leveraging Visual Studio Code for development and metadata management. Proactive, detail-oriented, and committed to delivering high-quality solutions while collaborating effectively with business stakeholders and technical teams.

Salesforce Administrator & Business Analyst at Chevron (2026-02 – Present)

• Administer and maintain Salesforce platform, ensuring data quality, security, and system performance.
• Design and configure Salesforce solutions including custom objects, fields, validation rules, and page layouts.
• Build and enhance automation using Flows, replacing legacy Workflow Rules and Process Builder.
• Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
• Manage deployments and version control processes using Copado.
• Use Visual Studio Code for metadata management, development tasks, and troubleshooting.
• Support Brand Licensee processes, including case management, dashboards, and reporting improvements.
• Manage user access, profiles, permission sets, and role hierarchy.
• Create and maintain dashboards and reports to provide business insights and track KPIs.
• Troubleshoot issues, perform root cause analysis, and deliver timely resolutions.
• Support testing activities (QA/UAT) and validate changes across different environments.
• Contribute to process standardization and continuous improvement initiatives.

Salesforce Business Analyst at Accenture (2021-02 – 2025-02)

• Collaborate with business and technical stakeholders to define and refine business requirements.
• Translate complex business needs into clear user stories, using agile tools (TFS - Azure DevOps) for work tracking.
• Ensure requirements are aligned with client goals and accurately captured.
• Act as a liaison between stakeholders, technical teams, and developers, ensuring clear communication and alignment.
• Participate in solution design discussions, offering insights and recommendations.
• Work with the QA team to ensure thorough testing validation and review of test scripts.
• Ensure all requests are within the defined project scope.
• Provide support during development and implementation phases.
• Identify and report issues or bugs, ensuring proper estimation of changes.
• Perform implementation checkouts during agile sprints and quarterly release cycles in testing and production environments.
• Manage data within Salesforce, including the deletion, update, and creation of records across various objects.

Bachelor's Degree in Computer Engineering – Universidad Argentina de la Empresa (2026)