Emir Sout

Customer-focused professional with experience in customer service, healthcare, retail, and e-commerce. Strong communication, problem-solving, and organizational skills, with the ability to quickly adapt to new technologies and digital tools. Currently pursuing an Associate Degree in Programming.

Native

Spanish speaker with B2 English proficiency, seeking to build an international career in a multicultural environment.

E-commerce Manager at Benkyo Store (03/2025 - 05/2026)

• Managed end-to-end e-commerce operations, including product listings, pricing and content optimization.
• Planned, executed, and optimized digital marketing campaigns using Meta Ads.
• Analyzed sales performance, conversion rates, and website traffic using data-driven insights to improve results.
• Provided pre- and post-sales customer support, resolving inquiries, complaints, and order-related issues.
• Coordinated with suppliers to manage inventory, stock acquisition, and delivery tracking.

Healthcare Contact Center Agent at Centros de Salud DIM (06/2023 - 03/2025)

• Scheduled and coordinated medical appointments, managing physician calendars and patient availability.
• Assisted patients with information regarding diagnostic tests and medical procedures.
• Processed and verified medical orders, referrals, and insurance coverage.
• Maintained accurate administrative records in compliance with healthcare protocols.
• Delivered clear, empathetic communication in high-responsibility environments.

Customer Service Assistant at Burger King (04/2021 - 06/2023)

• Operated cash register, processed payments, and performed daily cash reconciliation.
• Trained and supported new team members.
• Managed inventory control and monitored stock levels.
• Collaborated with team members to ensure smooth daily operations.

Associate Degree in Programming – National Technological University (UTN), Argentina (2025)

Web Design Course – National Technological University (UTN), Argentina (2021 – 2022)

English B2 – Cambridge Institute (2006 – 2016)