Florencia Fernandez

Licenciada en Trabajo Social

Talento

Balvanera, Comuna 3Miembro desde 28 de junio de 2024

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Sobre mí

Trabajadora Social con más de 8 años de experiencia especializada en el sector de la salud, comprometida con el bienestar y la mejora de la calidad de vida de pacientes y comunidades. Amplia experiencia en gestión de casos complejos, evaluación de necesidades y promoción de la autonomía personal. Orientada a resultados y con habilidades destacadas en la resolución de problemas, comunicación empática y trabajo colaborativo para alcanzar objetivos de atención integral y bienestar integral.

Experiencia

PATIENT SUPPORT PROGRAM MANAGER April 2019 – Present

Laboratorios Bagó S.A. Buenos Aires Autonomous City

Efficiently manages and oversees all aspects of patient support programs, ensuring smooth coordination and delivery of services to over 150 patients every month.
Implements effective strategies to improve patient engagement and satisfaction in support programs, leading to a significant increase in patient participation and a notable improvement in satisfaction scores.
Oversees program efficiency and effectiveness with a 20% increase by collaborating with cross-functional teams to evaluate program effectiveness and identify areas that require ongoing enhancement.
Utilizes experience in both quantitative and qualitative data analysis to thoroughly examine and interpret data,

facilitating informed decision-making processes.

PATIENT SUPPORT PROGRAM ADVISOR July 2017 - March 2019

Roche Products S.A.Q.e I. Buenos Aires Autonomous City

Guided patients regarding available support programs, leading to a significant rise in program enrollment and utilization.
Demonstrated a patient-centric approach, facilitating seamless access to essential medications.
Facilitated workshops and training sessions tailored for healthcare professionals and NGO personnel, enriching their comprehension of patient support resources and services.
Cultivated enduring and robust relationships across all organizational levels.

PATIENT PROGRAM ADVISOR February 2016 - June 2017

Pharmexx Ashfield Group Buenos Aires Autonomous City

Provided patients with information about support programs, leading to a rise in enrollment and utilization rates.
Conducted educational sessions for healthcare providers, improving their understanding of patient assistance resources.
Worked closely with external partners to enhance program offerings, leading to enhanced patient outcomes and satisfaction.
Leveraged fluency in Spanish to effectively communicate and manage individuals and teams, demonstrating expertise in leadership and team coordination.