Business Development & Recruitment at WAYPOINT (2025-08 – 2026-04)
Conducted market research and business development for gaming industry clients. Transitioned into recruitment support with sourcing, screening, and interview responsibilities.
- Conducted market research to identify target clients within the gaming industry (U.S. and Europe)
- Built and managed structured datasets for lead generation and outreach optimization
- Executed outbound outreach strategies via LinkedIn and email using HubSpot sequences
- Engaged with decision-makers (partnerships, business development, marketing roles)
- Coordinated discovery calls and aligned client needs with internal teams
- Supported proposal creation, pricing discussions, and contract coordination
- Managed multiple active opportunities simultaneously across international markets
- Transitioned into recruitment to support hiring needs for technical roles
- Sourced and screened candidates via LinkedIn based on job requirements
- Conducted first-round interviews (4+ daily), evaluating technical and soft skills
- Maintained and analyzed candidate pipelines using spreadsheets to track performance and improve recruitment processes
- Prepared candidate summaries and recommendations for internal stakeholders
- Reformatted resumes and ensured consistency for client submissions
Answering Service Specialist at REACH (2024-08 – 2025-07)
Handled inbound calls for dental offices across the United States with focus on appointment scheduling and HIPAA compliance.
- Handled inbound calls for dental offices across the United States
- Scheduled appointments and managed patient requests based on service availability
- Maintained accurate data entry across multiple systems and tools
- Handled ~5 calls per hour in a high-responsibility environment
- Ensured compliance with HIPAA regulations when managing sensitive patient data
- Delivered clear and professional communication in English across diverse scenarios
Inbound Sales Representative at SOLVO GLOBAL (2023-08 – 2024-04)
Handled inbound sales calls for hotel booking services with focus on client needs identification and conversion.
- Handled inbound sales calls for hotel booking services
- Identified client needs and matched them with available hotel options
- Maintained ~30% conversion rate through effective communication and closing techniques
- Managed objections and created urgency to drive successful bookings
- Performed follow-ups with potential clients to complete sales processes
Sales Representative at KONECTA (2022-03 – 2023-08)
Conducted outbound sales of fiber optic internet services with focus on customer upselling and cold outreach.
- Conducted outbound sales of fiber optic internet services
- Targeted existing customers to upsell additional services
- Handled cold outreach and developed communication strategies to engage prospects
- Adapted sales messaging based on customer needs and objections
