Snapshots / Disks and Virtual machines clone procedures.
TCP/IP networks, Security components, Private Endpoints and network Troubleshooting.
Vulnerability and Remediation Management with Microsoft defender / Attack Path / Alerts
Support networking devices (Access Point / Switch / Router / Server / PBX / Laptop), L2 / L3 incidents resolution of tickets service manager and management of SLA
Infrastructure support Hardware / Links: coordination and reception of suppliers / PABX Analog Telephony and Skype IP.
Service Now (SNOW incident manager escalation and handling L1/2/4/4 priority, tasks, RITM, INC forms for DXC / HP enterprise and Hpinc Company’s) Networking and L2 deskside incidents
Support for users in Sites Buenos Aires ARIAS / Montañeses / Huergo / San Isidro and external sites Rosario / Córdoba HPE / HPinc / DXC companies and responsible for 3 employees in charge.
Responsible for and supervising the Hardware Depot for Argentina, shipping / spare parts / repair of laptops for employees in the different companies Hewlett Packard HPE / HPI / DXC / Microfocus system loading and commissioning, updates and security in firewall and TPM equipment.
Remote Support
Monitoring and monthly guards
Aruba Switches and 5406R and 5800 / 5900 L3 devices
Onsite service training
Administration of Main / Intermediate Data Facilities MDF / IDF. Coordination with employees and suppliers.
Re-imaging systems / troubleshooting Microsoft / SAP / Citrix platforms
Supervision and control of stockroom manager inventory for Argentina, DXC HPE hpinc companies and Microfocus Buenos Aires and Córdoba control of high-low-equipment allocation.
Support for Dell PowerEdge Series
IDRAC Server Management · HP ProLiant
HP BladeSystem ILO Servers and warranty management; work with storage expansion / RAID Storage 5
VMware administration / Vcenter , Esxi and Vsan
Server Support / Farm monitoring >1500 Site Servers for Bimbo, Trans bank Redbank and Nexus and Aryzta Clients
Incident handle and management for server outages and escalations
Troubleshooting for internal Server system and application issues
Server patch with HPSA and WSUS
Compliance and Reporting
PowerShell Scripting
CMD
Windows Server 2003, 2012, 2016,2018 & 2019 troubleshoot Re-image;
Support with Domain controllers DHCP & DNS +AD
Project work, migration of domain users / Outages / mass installations
Linux / Ubuntu and Windows OS support servers
RFC Control and execution of changes, remediation of vulnerabilities
Server Hardening
ESL, Service Now Ticketing, Itworks & Service Manager 9 (SM9) Ticketing
Nagios and Zabbix monitoring
Educación
Certified Microsoft Az 104 administrator;
Certified Microsoft Az 900;
AWS Technical
Escuela Argentina de Negocios IUEAN Computer Systems Analyst
Technical College enet n5 VILLA, Argentina. Technical.
