Glisvet Castillo

Senior Collections Leader with +20 years of experience managing large-scale portfolios across LATAM. Expert in designing end-to-end collections strategies (preventive, early, late stage), optimizing KPIs (DSO, recovery rate, roll rates), and leading high-performance multicultural teams. Strong background in financial services, fintech, and BPO environments. Proven ability to scale operations, implement automation, and drive sustainable cash flow improvements.

Executive Director - Gerencia & Cobranzas S.R.L. - Argentina

• Led regional collections strategy and team of 20+ analysts
• Reduced DSO by 45% within 12 months
• Increased recovery rate by 36% through segmentation strategies
• Implemented KPIs, dashboards, and automation tools
• Designed scalable collections processes across LATAM

Collections & Credit Manager - Schindler S.A. - Argentina

• Managed 2,500-client portfolio (B2B/B2C)
• Improved recovery rate by 67%
• Reduced early delinquency by 34%
• Implemented credit policies and collection strategies

Head of Administration & Collections - Flowserve S.R.L.

• Led collections and administrative operations
• Improved bad debt recovery and reporting accuracy
• Coordinated finance, sales, and operations teams

Accounting & Tax Advisor - ExxonMobil

• Delivered reporting to US headquarters
• Recovered 98% of VAT credits
• Ensured compliance with international standards

Master's Degree - Tax Law

Bachelor's Degree - Public Accounting

Bachelor's Degree - Business Administration

Specialization - Collections & Credit Management