Javier Esteller

Organized and detail-oriented professional with experience in customer service, hospitality, administration, and operations. Strong communication and problem-solving skills with the ability to perform effectively in fast-paced environments. Experienced in customer support, CRM/POS systems, team coordination, and handling daily operational challenges. Adaptable, reliable, and comfortable working both independently and within a team.

Assistant Manager - Porteña Restaurant - London

• Assisted with staff recruitment, onboarding, and training.
• Managed daily operational issues, employee scheduling, and shift coordination in a fast-paced environment.
• Managed operational supplies and workplace resources.
• Handled POS systems, payments, and transaction processing.
• Supported customer service, customer satisfaction, and e-commerce operations.

Customer Service – Administration – Sales - Saba Parking Services - Barcelona, Spain

• Provided customer service support to approximately 400 users.
• Resolved customer issues and service incidents efficiently.
• Managed customer account registrations, contract updates, and cancellations.
• Handled payments and basic financial operations.
• Used CRM systems and administrative software to manage customer data and follow-ups.
• Performed sales support, messaging, and customer follow-ups.