Leonardo Moreno

Operations and Business Systems professional with 8+ years of remote work experience across SaaS implementation, CRM administration, workflow automation, customer service, and process design. Have built operational infrastructure from the ground up: lead-tracking pipelines, SOP libraries, and cross-functional systems that keep businesses organized and scalable. Focused on backend operations and systems ownership, comfortable driving full projects independently or integrating directly into an existing team's operations.

Business Operations Specialist at TA4 Fitness (2026-02 – 2026-08)

Built a 9-stage lead operations system from the ground up, designing the pipeline architecture, tracking database, and a library of 10+ SOPs used to run daily business operations across 60+ active leads. Administered CRM workflows and automation logic in GoHighLevel, leveraging AI tools to accelerate documentation and workflow design. Initially supported direct client communications (SMS/email) before transitioning fully into systems and backend operations ownership.

Implementation Associate at Avature (2025-07 – 2025-09)

Configured client environments on Avature's talent management SaaS platform, building data models, workflows, forms, templates, and reports according to project specifications. Collaborated with consultants and project managers to translate business requirements into system configurations, migrated configurations from test to production environments, and ran QA testing to validate functionality before go-live.

Operations Support Specialist at Haven Housing Solutions (2024-06 – 2025-07)

Owned daily operational workflows for property management, building and maintaining insurance provider databases, coordinating vendor communication and documentation, and preparing internal reporting. Documented processes and SOPs and optimized administrative workflows to improve team efficiency.

Back Office Support Specialist at Candor Investment Group (2022-11 – 2024-06)

Managed database and documentation systems for property operations, including lease agreements, client records, billing and invoicing, and market research reporting. Coordinated executive scheduling, vendor relations, and property listings, and implemented SOPs to standardize back-office processes, providing remote client support as needed.

Quality Control Operator at Farmacity (2018-10 – 2022-10)

Managed inventory control and reconciliation processes, cross-checking physical stock against system records and reporting discrepancies. Supported supply chain operations and cold-chain logistics monitoring, and provided B2B operational support to retail locations.

Customer Service & Wholesale Support at 2b-eCommerce (2017-03 – 2018-06)

Coordinated international shipment tracking and order resolution for wholesale B2B clients across the US and Colombia, managing logistics and return issues and supervising order fulfillment. Supported cross-border client communication and telemarketing operations within a wholesale sales team.

EFL Teacher (English as a Foreign Language) at Fyr Lois Institute (2015-01 – 2017-02)

Teaching English to children, teenagers, and adults (A1–C1 levels), preparing structured lesson plans and segmented class materials, organizing TOEFL and IELTS preparation sessions, evaluating student performance and progress, scheduling reinforcement classes and academic activities, and coordinating PTA meetings and academic reporting.

Bachelor's Degree in Production Engineering – Lisandro Alvarado University (UCLA) (2010-09 – 2015-05)

Certification in EFL (CELTA course) – Fyr Lois Institute (2015-02 – 2015-04)