Genesys Cloud & Avaya
Solicitá un presupuesto sin compromiso
CX Transformation & Cloud Contact Center Architect Senior Consultant, with solid experience integrating Avaya, Genesys Cloud, and AWS solutions across large-scale enterprise environments.
Bridging technology and business strategy, I specialize in cloud migration, CX modernization, and digital service optimization, building scalable frameworks that enhance customer experience and operational performance.
CX/CCaaS Architecture Design & Implementation (Genesys Cloud, Avaya, NICE).
Project & Service Management under ITIL and Agile frameworks.
AI Integration, Automation & Analytics for voice and digital channels.
Leadership and cross-functional team enablement.
Open to regional or global consulting, architecture, and delivery roles.
Contributing to the training and certification roadmap for the Genesys technical team, aligned with strategic partnership goals and vendor requirements.
Bridging business and technology by identifying opportunities for value creation through CX transformation.
Collaborating with pre-sales, engineering, and leadership to strengthen our positioning in the Contact Center as a Service (CCaaS) space.
