Lucia Martin

Customer service professional with experience in the hospitality industry, skilled in delivering high-quality service in fast-paced environments. Strong communication abilities, conflict resolution skills, and a proactive approach to customer needs. Seeking to develop a career in the aviation industry, contributing a positive attitude, adaptability, and a strong service-oriented mindset.

Guest Service Assistant at NH Hotels (Crillon, Jousten, Lancaster, Florida, Tango, 9 de Julio) (2025-01 – Present)

Delivered personalized service to local and international customers in a luxury hotel environment, managing high-pressure situations during peak service hours.

• Delivered personalized service to local and international customers, ensuring a positive experience
• Managed high-pressure situations during peak service hours with efficiency and professionalism
• Handled customer inquiries and resolved complaints effectively
• Coordinated with team members to ensure smooth service operations
• Maintained high standards of presentation, and service quality
• Anticipated customer needs through attention to detail and active service
• Worked collaboratively in a fast-paced team environment
• Adapted quickly to different customer profiles and unexpected situations

Hotel Management in Hotel Management – UNQ University (2025-01)

High School Diploma in Biology