Ma Casandra Teneza

I am Bachelor of Science in Information Technology graduate with several years of experience working in fast-paced business environments. My background includes cashiering, bookkeeping, and branch management, where I developed strong skills in administration, data entry, record keeping, customer support, problem-solving, and multitasking. Although I am new to the Virtual Assistant industry, I am not new to responsibility.

I have managed daily operations, handled financial records, supervised staff, prepared report, and ensured excellent customer service. I am a fast learner who is eager to support business owners by helping them stay organized, save time, and focus on growing their business.

BRANCH MANAGER at MOTORCENTRUM CORPORATION (GUANZON) (2017-12 – 2026-02)

• Managed daily branch operations and supervised staff.
• Prepared sales and collection reports.
• Monitored branch performance and ensured target achievement.
• Handled customer escalation and resolved issues.
• Conducted regular staff meetings to communicate targets, performance expectations and company updates.
• Developed and implemented strategies to increase branch sales.
• Follow up customer monthly payment.
• Reconciled daily branch collection by verifying cashier totals against the Daily Transaction Report.
• Prepared and presented reports on branch performance, trends, and forecasts to senior management.
• Managed inventory of motorcycle and spareparts to prevent stock outs while minimizing excess stock and to avoid discrepancies.
• Handled cash, credit card and voucher payments maintaining accurate financial records.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume of customers.
• Handled high volume of cash and credit card transaction using point of sales (POS) efficiently.
• Conducted daily cash drawers reconciliations, identifying discrepancies promptly.
• Records sales of motorcycle (cash and installment)
• Issued official receipts for customer payments.
• Prepared daily transaction report.
• Assisted customers with their inquiries.
• Updated and maintained customers ledger, ensuring accurate recording of payments, balances, and installment details.

CASHIER at ABENSON VENTURES INC. (2015-11 – 2017-05)

• Handled cash, credit card and voucher payments maintaining accurate financial records.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume of customers.
• Handled high volume of cash and credit card transaction using point of sales (POS) efficiently.
• Conducted daily cash drawers reconciliations, identifying discrepancies promptly.
• Records sales of motorcycle (cash and installment)
• Issued official receipts for customer payments.
• Prepared daily transaction report.
• Assisted customers with their inquiries.
• Updated and maintained customers ledger, ensuring accurate recording of payments, balances, and installment details.

Bachelor of Science in Information Technology – ISABELA STATE UNIVERSITY (2015)