Marcelo Ratti

I bring 25+ years of executive leadership in Technology Transformation, Deployment Management, and Stakeholder Engagement across LATAM — with a proven ability to turn complex, multi-site technology programs into measurable adoption results.

I have led end-to-end technology deployments across 170+ sites — coordinating infrastructure teams, change impact assessments, readiness scorecards, and stakeholder communications across multiple concurrent workstreams. I have designed and executed deployment plans from Design to Stabilize, working across Government, Telecom, and corporate environments at national and regional scale.

What sets me apart is the combination of deep technical understanding of Oracle-based systems, ERP/CRM integrations, and enterprise architectures, with the executive communication skills to present deployment progress and adoption analytics to C-level and senior leadership — a balance that is critical for any large-scale, multi-property Digital + Technology Transformation Program.

I have led cross-functional teams of 50+ professionals across Argentina, Chile, Peru, and USA, managing multiple disciplines simultaneously — Infrastructure, Delivery, QA, Change Management — always with measurable improvements in uptime, SLA compliance, and cost efficiency.

I am currently completing postgraduate studies in Artificial Intelligence, Data Science, and Advanced Analytics, reinforcing my ability to build the deployment analytics and adoption dashboards this role requires. I don't just manage deployments — I design the measurement systems that show leadership where the program is succeeding and where intervention is needed.

I don't just execute transformation programs — I build the stakeholder trust, deployment rigor, and adoption culture that make them last.

Senior Technology Transformation Advisor & Change Management Lead at Proguide Global Services (2024-01 – Present)

Leading technology transformation and change management engagements for IT & Healthcare clients, aligning deployment strategy with business growth and stakeholder adoption objectives.

• Designed and executed technology transformation roadmaps including stakeholder engagement plans, deployment sequencing, and readiness assessments aligned with enterprise PMS and integrated systems environments
• Led change impact analyses and adoption measurement frameworks — tracking readiness pre-cutover and post-deployment performance using scorecards and executive dashboards (Power BI)
• Acted as Trusted Technology Advisor to C-level stakeholders across Government, Health, and Finance sectors — presenting complex deployment plans to senior leadership
• Ensured architectural scalability and compliance (ISO 27001 / NIST CSF) across Oracle-based and cloud-integrated technology environments
• Led hyperautomation strategy with UiPath and Power Automate, optimizing critical workflows and achieving measurable OPEX reduction

Senior Manager – IT Operations, Software Delivery & Technology Transformation at DirMOD S.A. (2022-04 – 2023-02)

Led 45 professionals across LATAM, overseeing technology program delivery, deployment readiness, and operational performance management for corporate clients.

• Directed multi-team technology programs using Scrum/Kanban and CI/CD, ensuring milestone completion against tight deadlines with multiple concurrent workstreams
• Implemented KPI dashboards and SLA scorecards to monitor deployment readiness, surface risks, and communicate progress to C-level in real time
• Executive Sponsor for DASA LegalTech, Prudential, DHL, and Falabella — managing cross-functional stakeholder engagement, issue resolution, and adoption outcomes
• Planned and controlled IT budget (CAPEX/OPEX), with executive-level reporting on KPIs, risks, and service performance
• Scaled delivery by implementing BDD/Gherkin, CI/CD pipelines, and Design Thinking (UX/CX), reducing time-to-market and elevating quality benchmarks

Senior Manager – IT, Analytics, Change Management & Digital Transformation at Ministry of Justice & Security of Buenos Aires (2016-01 – 2022-03)

Pioneered analytics-driven Digital Transformation for public safety operations; led 30 specialists combining large-scale technology deployment, change management, and business intelligence.

• Led end-to-end deployment of mission-critical infrastructure across 170+ sites (Police, Fire, SAME, Civil Defense), coordinating stakeholders, vendors, and field teams — on time and within budget
• Designed technology change management programs including readiness scorecards, adoption tracking dashboards, and executive reporting — pre and post go-live
• Directed implementation of an intelligence platform integrating Oracle-based and open-source data systems (Hadoop/SAS) with IoT sensors and REST APIs — enabling real-time predictive analytics
• Designed performance dashboards and KPI models guiding operational and policy decisions for senior government stakeholders
• Governed cybersecurity under ISO 27001 / NIST CSF, ensuring HA/DR continuity for the Central Datacenter and government NOC
• Reduced IT infrastructure costs by 20% and improved response times by 40% through virtualization and cloud migration

CIO & CTO – Digital Transformation & Technology Strategy at Ministry of Production of Argentina (2015-01 – 2015-12)

Led a 52-person cross-functional team delivering national-scale digital services — from technology strategy and analytics to governance and business continuity.

• Led the full technology transformation lifecycle — from design and planning to deployment and stabilization — across 52-person cross-functional teams at national scale
• Translated insights into executive recommendations for budget and technology roadmap decisions
• Established IT Governance and internal controls ensuring transparent, compliant information management
• Implemented physical and logical security under ISO 27001; RFID and biometric access control

Regional Operations & Delivery Manager – LATAM at Netsol International (2014-01 – 2014-12)

Regional executive responsible for IT operations and delivery across three LATAM countries, managing key corporate accounts and multi-vendor ecosystems.

• Managed C-level client relationships across Argentina, Chile, and Peru — including Cencosud, Telefónica, VISA, and Falabella — ensuring SLA compliance and service adoption (+15% retention, +12% MRR)
• Designed and implemented the regional Project Management Office from scratch; standardized Delivery processes using CA-Clarity (PPM)
• Applied BPMN methodologies to enhance process clarity, improve vendor management, and ensure service-level traceability

• Postgraduate in Strategic Management of Artificial Intelligence and Business Automation, Univ. del CEMA, 2025 – 2026
• Executive Graduate Program in Data Science and Advanced Analytics, Universidad Tecnológica Nacional, 2025 – 2026
• Executive Graduate Program in Digital Research (Cybersecurity and Digital Evidence), Inst. Univ. de Seguridad, 2021
• Postgraduate in Leadership and Management, Pontificia Universidad Católica Argentina, 2010 – 2011
• Bachelor of Science in Informatics and Information Systems, Pontificia Universidad Católica Argentina, 2001 – 2006
• Electronics Technician, Colegio Industrial PIO IX