Founder & Lead Developer at Information Strategy (2018 – Present)
Developed an end-to-end data product that bridges the gap between raw systems telemetry and executive decision-making. Automated diagnostics and predictive capacity planning for mid-sized enterprise environments.
- Data Application Development: Architected a full-stack analytics dashboard using Python, Plotly Dash, enabling visualization of complex system metrics and automated 'Recommended Action' reports
- Pipeline Engineering: Built robust data collection engines using PowerShell and Ansible to ingest heterogeneous data from multi-platform servers into structured datastores
- Predictive Analytics: Implemented forecasting models to move beyond reactive monitoring, allowing clients to predict performance and saturation issues and plan infrastructure investments in advance
- Business Intelligence for IT: Translated OS data into high-level business KPIs, reducing 'Time to Resolution' (TTR) for critical incidents through automated troubleshooting logic
- Technical Stack: Python (Pandas/NumPy), Plotly Dash, MariaDB, PostgreSQL, Ansible, PowerShell, Linux/Windows Internals and Claude Code
Linux Engineering – EY – Team leader at KYNDRYL (2021-09 – 2025-11)
Responsible for building and developing a successful Scrum squad focused on Linux infrastructure, corporate solution design, and automation initiatives using tools such as RHEL, Ansible, and Satellite.
- Grew an overwhelmed two-person team into a high-performing five-member Scrum squad by mentoring and developing talent, transforming delivery capacity and achieving consistent success across all projects
- Led the successful adoption of the Scrum framework within a team with no prior Agile experience, building stakeholder trust, implementing Scrum ceremonies, and restoring client confidence through transparent planning, execution, and communication
- Negotiated the transfer of out-of-scope activities to the Operations team, coordinating documentation and training efforts, identifying inefficiencies, and streamlining bureaucracy freeing significant capacity and allowing the team to focus on high-value engineering outcomes
- Established a culture of shared internal training and structured documentation, enabling team versatility, strengthening client trust, and improving service availability
- Enabled the successful delivery of complex Linux and automation initiatives by providing technical oversight, coordinating multiple stakeholders, reinforcing Agile practices, and contributing scripting ideas
Windows Global Teams Leader – EY at IBM (2020-09 – 2021-09)
Responsible for leading global Windows Operations and Support Escalation teams under a follow-the-sun model in a large-scale corporate environment, defining automation strategies to standardize tasks, reduce costs, and improve service consistency.
- Assumed global leadership of three Windows Operations teams, covering the full ITIL service lifecycle and leading 64 engineers worldwide. Defined regional and technical leads, improving communication, structure, and operational effectiveness to deliver consistent, successful outcomes
- Enabled the execution of automation at a global scale, significantly reducing effort, execution time, and operational coordination across the Windows environment
- Led a cultural transformation focused on equity, inclusion, and performance. Promoted high-performing individuals into key roles, optimizing team dynamics, prioritizing productivity, improving SLA compliance, and exceeding customer expectations
SME Windows – Consultor VMWare / Citrix at IBM - Baxter Healthcare (2009-05 – 2020-09)
Subject Matter Expert (SME) for IBM's client Baxter Healthcare, with a strong focus on automation using PowerShell. Designed and delivered technical training initiatives in Windows automation, PowerShell, and data analysis using Python.
- Led the design and development of PowerShell solutions to automate manual tasks and Windows support procedures, drastically reducing incident volume, eliminating repetitive work, increasing team productivity, and improving customer satisfaction
- Applied data analysis techniques on ticketing and performance reports to identify patterns and design targeted automation solutions
- Maintained a technical Wiki and blog. Authored technical articles and designed SOPs
- Acted as an escalation point for complex Windows incidents and administered VMware and Citrix platforms
- Designed and delivered a PowerShell training course, introducing the technology to the organization for the first time
- Designed and delivered a course on exploratory data analysis using Python
- Delivered training courses on Windows Server 2003 and Windows Server 2008 fundamentals
User support - Windows support at YPF S.A. (2005-05 – 2009-05)
Windows support at ISETEC (2001 – 2003)
Windows support at JL electrónica (2000 – 2001)
