Mayra Mio Pampillon

Experienced bilingual Legal Assistant, detail-oriented and motivated. I am able to perform well under pressure and can adapt to working both independently and with other people. I am passionate about helping clients and managing cases efficiently.

Legal Assistant - Bruce Law Firm

(2022-12 - 2024-11)

• Draft and review essential legal documents, including pleadings, motions, client notices, and discovery requests, to support litigation and compliance.
• Organize case files, manage deadlines, and attorneys' calendars.
• Conduct legal research and compile case information to contribute to case strategy.
• Prepare exhibits, affidavits, and various materials for depositions and hearings.
• Consistently ensure confidentiality and integrity in handling sensitive legal documents and client information, complying with ethical standards and regulations.
• Conduct discovery calls with clients to gather background information about each case.
• Arrange service of pleadings regarding new cases.
• Provide effective and professional communication with clients, opposing counsels, and different court Judges.

Intake Specialist - Bruce Law Firm

(2021-12 - 2022-12)

• Conduct structured intake interviews to gather all case-related information, providing clear, empathetic, and professional information to schedule initial consultations, as well as follow-ups to confirm consultations.
• Efficiently manage attorneys' calendars, ensuring all case deadlines are met.
• Accurately document all communications and case details in the firm's case management system.
• Collaborate with Intake Team, Case Managers, and Leadership to ensure smooth case transitions.
• Inventory management and monthly purchase of office supplies.
• Participation in administrative tasks utilizing Clio for case management and document automation, resulting in a streamlined workflow and improved inter-team communication.

Bilingual Customer Service Representative - AXA

(2019-03 - 2021-12)

• Handling incoming phone calls regarding assistance towards users in the digital services provided by credit cards issued by Visa in Latin America and The Caribbean.
• Performing outbound calls to provide an appropriate tracing of particular situations.
• Providing assistance via instant messaging (chat) and technical support towards the website handled in the department.
• Management of internal systems to register documentation and data entry.
• Communication with management when customer issues escalated and worked to find resolutions.
• Analysis of requests regarding claims of specific products.

Full Stack Engineer Course - EducacionIT (2022-04 - 2022-12)

Front End Developer Course - UTN FRBA (2021-06 - 2021-12)

Bachelor's Degree - Turism and Hospitality (Hotel Management) - Instituto Educativo Argentino (2016-01 - 2018-12)

Highschool Diploma - Instituto Educativo Modelo (2008-01 - 2012-12)