Micaela Correa

Operations and Process Analyst with experience supporting business operations in remote corporate environments. Skilled in documentation review, workflow coordination, SLA compliance, information management and cross-functional collaboration. Experienced in handling multiple priorities, maintaining process accuracy and supporting operational efficiency in fast-paced environments.

Advanced

English proficiency with experience working in international teams and utilizing digital and AI-powered tools to support daily operations.

SSR Business Processing Specialist - Assurant

(2025-05)

• Review and process operational documentation in accordance with established procedures and quality standards.
• Support workflow execution while ensuring compliance with service level agreements (SLAs) and operational requirements.
• Analyze, organize and manage business information across multiple processes and stakeholders.
• Coordinate operational activities and communication between teams to ensure timely completion of deliverables.
• Maintain accurate process documentation and support continuous operational improvements.
• Prioritize multiple tasks simultaneously in a fast-paced remote corporate environment.
• Utilize digital collaboration tools to support workflow management and operational efficiency.

Customer Service Representative - Ecolab

(2024-12 - 2025-05)

• Managed customer inquiries and service requests in a high-volume remote environment.
• Investigated and resolved customer issues while maintaining service quality standards.
• Collaborated with internal departments to ensure timely case resolution and process compliance.
• Maintained accurate records and documentation of customer interactions and case outcomes.
• Worked under performance metrics and operational targets while ensuring customer satisfaction.
• Adapted communication style according to customer needs and business requirements.

Bachelor's Degree - Literature - UNSAM