Customer Representative – Premier Team at HSBC Group – Wealth and Personal Banking (2023-03 – 2025-01)
- Coordinated cross-functional workflows between relationship managers, operations, and back-office teams to ensure timely delivery of client services.
- Managed the end-to-end lifecycle of client requests (KYC, documentation, approvals and follow-ups) in Excel and internal systems, ensuring accuracy and compliance.
- Maintained accurate, real-time records and reports to support decision-making and performance tracking, strengthening skills in data integrity and sales pipeline visibility.
- Resolved complex client inquiries and operational issues with a solution-focused approach, demonstrating strong problem-solving and stakeholder management applicable to distributor and retail partner support.
- Scheduled and coordinated appointments, documentation, and timelines to meet strict SLAs, reflecting the ability to manage critical paths, deadlines, and multiple launches simultaneously in a fast-paced environment.
Community Assistance – Customer Service at Argentine General Consulate (2021-01 – 2022-12)
- Delivered multilingual support (Spanish, Italian, English) via in-person, phone, and email channels, a strong foundation for managing international distributors and retail partners across EMEA.
- Coordinated high volumes of documentation and service request, maintaining accuracy, compliance and timely processing.
- Acted as a liaison between the public and internal departments, ensuring clear communication, timely resolution of enquiries, and smooth information flow between teams, supporting internal operations.
- Maintained detailed records in internal systems to support compliance and audit requirements, demonstrating high accuracy and ownership of processes.
- Assisted in planning and coordinating events and community initiatives, showcasing strong organisational skills, calendar management, and stakeholder coordination, valuable for supporting trade activations, product launches, and customer meetings.
Retail Assistance and Visual Merchandiser at Primark Stores LTD (2019-04 – 2021-01)
- Supported the execution of visual merchandising and seasonal campaigns to enhance product presentation and drive sales.
- Assisted customers on the shop floor, delivering a positive shopping experience and supporting daily sales activities.
- Coordinated with store teams to implement promotional displays and layout updates aligned with company guidelines.
- Maintained product availability and organized merchandise to optimize customer flow and store presentation.
- Supported store operations during high-traffic periods, contributing to efficient service and sales performance.
Financial Advisory Specialist – RTR Outsourcing at Accenture (2017-04 – 2018-01)
- Coordinated teams to delivery Tax and GA processes for LATAM and NAM geomarkets.
- Followed-up delivery processes to meet client deadlines ensuring timely outsourcing services delivered.
- Reported to the Financial Controller in relation to month end closing operational matters.
- Monitored accounting processes, and managed client accounts.
Tax Analyst – Financial Services at KPMG (2014-03 – 2016-01)
- Prepared Tax Returns for clients into the financial services sector
- Assisted clients with taxation inquiries for local procedures.
- Collaborated with internal and external audit processes.
- Performed accounts reconciliations for clients ensuring accurate data and timely delivery.
