Regional Office Manager at Enchanted Care Solutions (2023-12 – Present)
Manage personal care giving office for a Medicaid based agency that provides personal care services to home based clients. Manage the Northern New Mexico region of 150 clients and supervise 80 personal caregivers that provide service.
- Schedule management for clients and caregivers
- Utilization of software: Authenticare to manage employee schedules
- Utilize Quickbooks to complete time entry and complete payroll for assigned regions
- Co-manage Albuquerque and southern New Mexico region if that manager is out of the office
- Attend hiring events and assist with marketing for hiring caregivers
- Strong communication abilities to speak with clients and care coordinators of assigned managed care organizations
- Trained and competent in submission critical incident reports and monthly check of client insurance eligibility checks in NM Medicaid portal
- Building strong relationships with community based agencies that can provide additional resources to clients
Senior Administrative Assistant at Christus Regional Medical Center (2022-05 – 2023-04)
Direct administrative assistant to the Director of Nurse Recruitment and Integration.
- Assist Director with preparing and reporting daily, monthly and quarterly recruiting numbers for clinical nursing staff
- Maintain and monitor log for documentation of all clinical nursing applicants including current associates hiring, transfer, reductions and increase of FTE
- Utilizing computer software such as excel to prepare graphs and maintain and collect applicant and associate information pertaining to end of the day reporting to Chief Nursing executive
- Processing position requisitions to replace clinical nursing staff changes for the fifteen nursing units within the hospital
- Coordinating with Human Resources to complete hiring process for all clinical nursing applicants and current employees that have applied or transferred within the hospital
- Utilizing power point to create presentations for recruitment ideas and meetings to be presented to executive team
- Perform and assist with other administrative duties specified by Director, Human Resources management staff, executive and Chief nursing executive
- Planning and participating in hospital based and community based career events
- Collaboration with the marketing team to produce recruitment ads, flyers and social media presence utilizing Linked In and Instagram
- Coordinating monthly Award ceremony for Daisy Award and Sunshine award nominees and winners
- Collection of ballots and presentation of nominees to voting committee
- Prepared items for ceremony and worked with marketing team to place photos on hospital social media and hospital screens throughout organization
- Running clinical nursing staff licenses through reporting software: Nursys to obtain current clinical nursing staff licenses
- Utilizing outlook to manage calendar events for Nurse Recruitment department: interviews, meetings and travel
- Booking travel for Director of Nurse Recruitment and integration for out of state recruitment events
Patient Check out / Medical Assistant at Christus Regional Medical Center (2018-05 – 2022-05)
ENT and formally Southwestern Ears Nose and Throat / Southwest Sleep Center.
- Currently trained on Epic software in addition to Cure MD
- Utilizing software to assist in checking out patients in system, collecting co pays, and scheduling patient appointments as needed
- Answering phones and transferring calls to specific departments
- Working directly with physicians, nursing staff and other departments to schedule and reschedule patient appointments
- Checking insurance benefits utilizing a software called One Source
- Previously and currently utilizing Health X net
- Assisted the Southwest Sleep Center as a Medical Assistant working directly with the Nurse Practitioner
- Obtaining patient's vitals, placing patient intake questions in patient chart
- Scanning, answering phones, scheduling sleep studies, and checking insurance benefits
Human Resources Manager at In Motion Foot and Ankle Center (2015-07 – 2017-04)
Maintain documentation relating to HR for the eight clinics throughout the United States.
- Managed staffing, training, and performance evaluations
- Initiated digital HR software for the company to effectively utilize and document staff information digitally
- Working with the accounting department to facilitate the payroll process
- Acted as a liaison between employees and management
- Answered questions regarding company policies, practices, and regulations
- Worked with insurance brokers to facilitate company healthcare benefits and workman's comp benefits
- Managed and renewed the physician's state licenses, malpractice insurance and other various medical certifications
- Closed office daily
Full time Surgery Scheduler, Administrative Team leader and Medical Records Custodian at Foot and Ankle Associates (2012-07 – 2013-04)
Scheduled surgery patient for the physicians on staff including communication with various surgery facilities throughout the state as there were five clinics that the physicians worked from.
- Obtaining patient information from PCP to ensure patient was cleared medically for surgeries
- Working with insurance companies to obtain insurance pre authorizations if necessary
- Created the receptionist travel schedules for satellite clinics
- Ensured the receptionists work was distributed evenly amongst each other
- All patient demographics, encounters and coding are input into data base
- Checked the patient schedule daily to ensure the patients are being checked in and out
- Ensure confirmations for the following workday was complete
- Comply with all HIPPA guidelines, ensuring that all information is accurate prior to sending requests
Part time Weekend Receptionist at OPEN MRI of Santa Fe (2009-08 – 2013-12)
- Answered phones, scheduled appointments, verified insurance benefits, and filing
- Called patient for appointment reminder
- Check patient in and out of software
- Opened and closed office at the end of work shift
Part time Medical Receptionist and Billing Assistant at NM Family Chiropractic (2007-07 – 2009-08)
- Open office for work shift, scheduled patients, answered phones, filing
- Calling patient for reminder about appointments
- Utilizing med iSOFT to update patient demographic information and enter patient billing codes
- Applied claim checks for billing
- Prepared deposit and closed office on designated days
Caregiver for my son on the Autism Spectrum at Self (2013-04 – 2015-07)
I was able to spend quality time and attend therapy with him, so he was prepared for school.
