Natalia Zingariello

Bilingual Virtual Assistant with 7+ years of experience supporting business owners and service-based entrepreneurs in daily operations, client management, and administrative workflows.

Specialized in calendar management, client communication, and operational organization — with a strong focus on improving efficiency, reducing scheduling conflicts, and maintaining high client satisfaction.

Proven ability to manage high-volume client interactions, streamline processes, and support business growth in fully remote environments.

Freelance Virtual Assistant (Remote Clients) at Self-employed (2016-01 – Present)

• Managed calendars, appointments, and reminders for multiple clients, reducing scheduling conflicts and improving time organization.
• Handled daily client communication (email & WhatsApp) in English and Spanish, ensuring fast and professional responses.
• Created and maintained organized digital filing systems in Google Drive, improving file accessibility and workflow efficiency.
• Performed data entry and tracking using Google Sheets & Excel for client records and internal reporting.
• Supported administrative tasks, research, and daily operations for small business owners.

Client Operations & Business Manager at Valkyria Estética (2017-01 – Present)

• Managed 30+ weekly client appointments, including scheduling, confirmations, and follow-ups.
• Increased client retention through consistent communication and personalized attention.
• Handled billing, cash flow tracking, and daily financial records with full accuracy.
• Resolved client issues professionally, improving overall customer satisfaction.
• Promoted services via social media and direct messaging, generating consistent bookings.

Entrepreneur & Operations Manager at Natural Cosmetics Business (2020-01 – Present)

• Managed end-to-end operations: inventory, order processing, and delivery coordination.
• Maintained customer databases and tracked repeat purchases for business growth insights.
• Provided personalized customer support and product guidance in English and Spanish.
• Coordinated with suppliers to ensure product availability and smooth logistics.