Shiela Saraga

Dedicated and customer-focused professional with over one year of experience as a Healthcare Virtual Assistant specializing in dental accounts receivable and patient support. Currently working as a Walmart Customer Support Agent, handling customer inquiries, order concerns, issue resolution, and customer satisfaction. Skilled in communication, problem-solving, data entry, administrative support, and customer service.

Seeking a Customer Support Representative position where I can utilize my experience, continue to grow professionally, and contribute to the success of the organization.

Customer Support Agent - Walmart

• Assist customers with order-related concerns and inquiries.
• Resolve delivery, refund, replacement, and account issues.
• Provide timely and accurate solutions to customer concerns.
• Maintain a high level of customer satisfaction.
• Communicate professionally through chat, email, and support platforms.
• Document customer interactions and resolutions.

Healthcare Virtual Assistant – Dental Accounts Receivable

• Managed dental insurance claims and accounts receivable.
• Followed up on outstanding claims and payments.
• Verified patient insurance benefits and eligibility.
• Assisted patients and providers with billing inquiries.
• Maintained accurate records and documentation.
• Performed administrative and customer support tasks.

Bachelor of Science - Computer Technology