Sofía Casaux Alsina

Results-driven professional with over a decade of experience in high-level customer service, operations management, and strategic coordination, primarily within the luxury and hospitality sectors. Proven track record of proactive problem-solving, expertly managing VIP client relationships, and orchestrating complex logistical operations. Passionate for delivering unparalleled service and my bilingual proficiency in English and Spanish allow me to create truly exceptional and seamless client experiences.

Remote Property Manager (self-owned) at Self-owned (2022-01 – Present)

Management of luxury concierge services and VIP guest assistance across 6+ high-end properties.

• Provision of luxury concierge services and VIP guest assistance across 6+ high-end properties.
• Comprehensive management of luxury properties: supervising staff, maintenance, and cleaning to ensure high standards.
• Proficient use and management of online booking platforms and Google Drive for process optimization and remote communication.

Property Manager at Agua de Mar | Santa Teresa (2020-01 – 2022-12)

Operational and administrative management of 6 luxury villas with 2-5 bedrooms.

• Operational and administrative management of 6 luxury villas (2-5 bedrooms).
• Use of online booking platforms and Google Drive to optimize occupancy and guest experience.
• Provision of luxury concierge services and personalized attention to VIP guests, ensuring flawless stays.
• Management of bank accounts and budget supervision.

Luxury Villas Project Coordinator & Concierge at Selva Resort Luxury Villas (2019-01 – 2019-12)

Led the coordination of construction and pre-opening of 4 luxury villas.

• Led the coordination of construction and pre-opening of 4 luxury villas.
• Key liaison and translator (English-Spanish) to resolve conflicts and ensure fluid project execution.
• Managed schedules, logistics, and stock to ensure synchronization and operational efficiency.

Head of Staff & Customer Service (Hospitality) at Rocamar Restaurant (Chef James Kelly) (2016-01 – 2019-12)

Leadership and management of a team of 15 employees.

• Leadership and management of a team of 15 employees.
• Designed and implemented a customer service system that optimized the guest experience.
• Staff training, payment management, and conflict resolution with international clients.

Reception & Client Service (Oil & Gas Services) at Exterran (USA based) (2014-01 – 2016-12)

High-level reception and service to suppliers, clients, and investors.

• High-level reception and service to suppliers, clients, and investors.
• Corporate travel coordination and business agenda management.
• Internal communication management and coordination of team-building events and activities.

Customer Service & Front Desk (Banking) at Banco Galicia (2013-01 – 2013-12)

First point of contact and front desk customer service, solving real-time issues.

• First point of contact and front desk customer service, solving real-time issues.
• Efficient management of banking operations and account handling.

VIP Customer Service (Luxury Banking) at American Express (2012-01 – 2013-12)

Phone service to VIP clients, efficiently handling requests in both English and Spanish.

• Phone service to VIP clients, efficiently handling requests in both English and Spanish.

Licenciatura in Humanidades y Ciencias Sociales – Universidad de Palermo (2012-01 – 2016-12)

Certificate of Advanced English (CAE) in English – Cambridge University (2008-01 – 2008-12)