Trinity Pinckney

Enthusiastic and highly motivated professional with a strong background in customer service, security, and sales. Known for exceptional communication skills, a friendly demeanor, and a passion for engaging with people. Proven ability to multitask, remain calm under pressure, and deliver superior customer experiences in fast-paced environments. Currently expanding expertise in the beauty industry through formal training in cosmetology.

Security Guard at Allied Universal Security (2023-11 – Present)

• Patrol assigned areas, monitor activity, and enforce safety protocols
• Provide visible deterrence to criminal activity and ensure safety of personnel and property
• Respond to alarms and emergencies including medical incidents, fires, or security threats
• Document incidents and follow security procedures in high-stress situations

Outbound Sales Representative at Trugreen (2022-01 – 2022-10)

• Conducted outbound calls to potential customers to promote lawn care services
• Delivered exceptional customer service and followed up on leads
• Negotiated contracts and discussed service options tailored to customer needs
• Built and maintained strong client relationships

Customer Service Representative at Varo Bank (2021-06 – 2021-10)

• Processed customer disputes and claims in compliance with federal regulations
• Delivered accurate and timely communication to enhance client satisfaction
• Maintained records and ensured quality assurance in handling sensitive data

Customer Service Representative at Iquor (iQor) (2020-01 – 2021-06)

• Handled high-volume inbound and outbound calls
• Met call center metrics while resolving customer inquiries efficiently
• Provided product education and built rapport with clients

Cashier at Roses (2018-10 – 2019-07)

• Operated cash registers, processed transactions, and resolved customer issues
• Managed returns, exchanges, and maintained accurate drawer balances
• Provided friendly, helpful service and supported stock operations

Cashier at Harris Teeter (2019-09 – 2019-12)

• Facilitated quick and accurate checkouts
• Responded to customer questions and maintained a clean checkout area
• Handled cash, credit, and other forms of payment responsibly

Cosmetology Program in Cosmetology – Paul Mitchell The School Charlotte (2023 – 2024)

High School Diploma – Olympic High School (2019-06)