Vonessia Moyer

Results-driven customer service professional known for outstanding productivity and efficiency in any task completion. Possess key skills in strategic planning, sales team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring goals are surpassed through effective teamwork and client engagement.

Territory Manager I at Natera (2024-10 – Present)

Assisting closely with providers and sales representatives in a collection of healthcare screenings to improve smooth transitions in test result inquiries and to ensure all requirements are met to produce adequate outcomes for both patient and clinical staff. The continuous use of systems; patient & provider portals, Salesforce, Atlassian Cloud Jira SAML, Okta, Google suite, LIMS, Twilio, billing data entry app (BDE), CRM chat dashboards and the intranet. In addition, utilizing the Kit App, Dot Compliance, and Power BI, to assist in all inquiries to provide complete care and management for all clinics in a specific region of the United States.

Customer Experience Associate at Natera (2023-07 – 2024-10)

Assisting patients and providers in a variety of healthcare screenings which include but not limited to; patient portal access, scheduling genetic counseling sessions and mobile phlebotomy appointments. Furthermore, utilizing Salesforce, Jira, Okta, google suite, LIMS, Twilio, billing data entry app (BDE), Omnichannel and the intranet, to assist in all inquiries to provide complete care and management for all patients.

Open Enrollment Customer Service Representative at Aston Carter (2022-12 – 2023-06)

Company Overview: (remote, temporary contract) enrolling participants in health benefits, assist with 401k, pension, retirement, and with benefit plan designs. In addition, perform technical support to provide access to user accounts, along with client communication, conducting research through knowledge bases, administration foundation/proxy, ariel harmony, NICE CXone, google suite, and AWS CRM.

Associates of Applied Sciences in Health Sciences – Virginia Western Community College (2017-05)

Commissioned Notary Public – Guilford Technical Community College (2026-07)