Adnan Ch

Experienced hospitality professional with over 4 years of experience in guest relations and front office operations within luxury and city hotels in the Maldives. Currently working as a Senior Guest Relation Officer at Samann Hotels, with a strong track record of delivering exceptional guest experiences, resolving complaints effectively, conducting room inspections, managing OTA bookings, and training staff. A proactive team player with excellent communication skills and a strong commitment to service excellence.

Senior Guest Relation Officer at Samann Hotels (2023-12 – Present)

• Resolve guest complaints promptly, maintaining a 95% guest satisfaction rate.
• Conduct detailed room inspections to ensure 100% compliance with quality standards.
• Coordinate airport transfers and transportation arrangements for arriving and departing guests.
• Train and mentor 10+ new staff members, improving service quality and operational efficiency.
• Liaise with housekeeping and maintenance teams to ensure timely issue resolution.
• Handle guest feedback professionally and convert concerns into positive experiences.

Front Office Supervisor at Tourist Inn / Tour Inn / Tourist Inn Grand (2022-01 – 2023-12)

• Supervised daily front office operations across multiple properties.
• Managed guest complaints efficiently and ensured timely resolutions.
• Prepared staff duty rosters to ensure smooth shift operations and optimal staffing levels.
• Trained new staff members on SOPs, grooming standards, and service excellence.
• Managed OTA bookings and guest communications with accuracy and professionalism.
• Conducted payment follow-ups and verified front office financial transactions.
• Monitored staff grooming and ensured adherence to hotel policies and procedures.
• Performed regular room inspections to maintain cleanliness and readiness standards

Guest Service Associate at Tourist Inn (2021-04 – 2021-12)

• Assisted guests with check-in, check-out, and general inquiries.
• Provided personalized guest services to enhance overall guest satisfaction.
• Handled reservations, billing, and front desk coordination.
• Supported front office operations during peak hours.

Trainee – Front Office & Guest Services at Pearl Continental Hotel (2021-01 – 2021-03)

• Completed a 3-month industrial training program.
• Gained hands-on experience in front office operations and guest services.
• Participated in service quality and guest satisfaction training sessions.

Diploma in Hospitality & Tourism Management – College of Tourism and Hotel Management (2018 – 2021)

Intermediate in F.A – Open University of Lahore