Federico Ariosto

I recently had the special opportunity to work as a Customer Care Specialist for a well known fintech, based in Vienna, where I was trained on cryptocurrencies, personal data change, transaction management, scam/fraud risk and general account issues and worked successfully solving customer request tickets mostly in the Italian, English and German languages through different platforms (ZenDesk, BOSS, Onfido and more). I really enjoyed helping customers and received an impressive amount of positive feedbacks.

I worked since I was a teenager for my family's restaurant which formed my cooking, selling and waiting experience, here, I improved and practiced my language skills, mainly English, while recognizing and fulfilling any customer request with the use of the proper communication skills. I had the opportunity to work as a Customer Care Specialist for Bitpanda, based in Vienna, where I was trained on cryptocurrencies, personal data change, transaction management, scam/fraud risk and general account issues and worked successfully solving customer request tickets mostly in the Italian, English and German languages through different platforms (Zendesk, Confluence, BOSS, Onfido and many more).

I studied for 5 years in a linguistic high school where I studied the grammar and literature of the English, French and German language that also gave me the opportunity to travel during cultural exchange in Germany and Austria.