Maram Maghrabi

Strategic Enterprise CSM with 6+ years of international experience across the US and Europe. Currently based in Vienna, managing a global enterprise portfolio across EMEA, the US, India, and South Korea. Known for combining systematic thinking with deep client care — delivering 25% portfolio ARR growth through process excellence, data-driven insights, and authentic partnerships.

Experienced aligning AI-driven platforms with enterprise ESG, compliance, and procurement goals. Trilingual in English, German, and Arabic with an EU passport and a genuine interest in helping organisations unlock transformative value from AI.

Enterprise Customer Success Manager at Prewave (2024-01 – Present)

Own 20 strategic enterprise accounts across EMEA, the US, India, and South Korea. Align Prewave's AI-driven supplier risk platform with clients' ESG, compliance, and procurement objectives.

• Own 20 strategic enterprise accounts across EMEA, the US, India, and South Korea — achieving 25% portfolio ARR growth through proactive expansion, structured success planning, and full renewal lifecycle ownership.
• Align Prewave's AI-driven supplier risk platform with clients' ESG, compliance, and procurement objectives; translate business goals into measurable AI adoption outcomes.
• Built scalable segmentation models, onboarding workflows, and customer feedback loops that improved supplier visibility, reporting accuracy, and platform adoption.
• Serve as the strategic bridge between customers and Product/Engineering — channelling client insights into roadmap outcomes and driving cross-functional collaboration.

Client Solutions Manager / Project Manager at Httpool (2023-01 – 2024-01)

Managed multi-channel digital campaigns for top international brands. Strengthened internal process frameworks and client communication systems.

• Managed multi-channel digital campaigns for top international brands including Subway, McDonald's, and Nespresso — owning strategic reporting and data-led optimisation.
• Strengthened internal process frameworks and client communication systems for consistent delivery across a diverse European account base.

Regional Operations Lead at Apex Social Group (2022-03 – 2022-07)

Oversaw approximately 45 professionals and families, driving consistency and satisfaction through structured coaching and scalable process systems.

• Oversaw ~45 professionals and families, driving consistency and satisfaction through structured coaching and scalable process systems.

Patient Advocate at Bridge Hospice (2019-09 – 2022-04)

Managed facility partnerships and implemented efficient tracking and communication workflows to ensure high-quality, consistent experiences.

• Managed 20+ facility partnerships; implemented efficient tracking and communication workflows to ensure high-quality, consistent experiences at every touchpoint.

Sales Associate at Alliance Residential (2017-09 – 2018-03)

Closed approximately 60% of vacant units through relationship-driven sales and improved tracking systems.

• Closed ~60% of vacant units through relationship-driven sales and improved tracking systems.

Psychology – San Jose City College (2018 – 2020)