Odunayo Ajike

A skilled business analyst and project manager with over 8 years of experience in program, project and product management in information technology as well as business analysis, my expertise lies in customer experience and relations, business analysis, and the software product development lifecycle (SDLC), as well as process improvement projects. I am passionate about using my knowledge to optimize user experience and drive profitability

Led a cross-functional team in an open-source fintech CRM project, aiming for a 30% boost in user satisfaction and a 20% reduction in customer complaints. Conducted user research to enhance the interface and processes, collaborated with stakeholders to define project scope and timelines, facilitated agile ceremonies, acted as the product owner to prioritize tasks, projected the customer's voice through surveys and data analysis, and maintained regular communication with executive leadership to ensure project success.

Currently holding a Microsoft Certified Azure Data Fundamentals certification, I have also received specialized training in Camunda 8 for Business Analyst, Decision Automation, Human Workflow, Platform, and Connectors, as well as Process Modeling. Additionally, I hold the SAFE® 6 Product Owner/Product Manager (POPM) certification and a Product Analytics Micro-Certification (PAC) from Product School. My educational background includes a Master of Science (MSc) in Media and Communications from Pan-Atlantic University and a Bachelor's in Law from the University of Lagos.