Predrag Stjepanovic

Hard-working, great communication, can handle working under pressure good organization skills, positive attitude, ambitious, fast learner

NETOPS Group Milutina Milankovica 9e, Belgrade

•  Position: Technical Support Engineer 
•  Monitoring and maintenance of all servers and services. 
•  Technical support to clients. 
•  Troubleshooting MySQL, HTTP, DNS, mail, and similar services. 
•  Quick and efficient communication with external and internal customers. 
•  Management of servers and networking issues. 
•  Adding articles to the knowledge base. 
•  Installation of various panels, and programs on servers for clients 
•  Installation and rebuilding of servers, dedicated, managed, and VPS 
•  Handling sales procedures and billing 
• Answering phone, chat, and email from existing and new clients 

• Position: Linux Support Technician 
• Basic e-mail setup and configuration (creation, deletion, forwarders, etc) 
• Basic domain management (adding/removing subdomains, parked domains, redirects, etc) 
•  Relaying server-specific client configuration options (e-mail, FTP, etc) 
•  Service Monitoring reactionary items (contacting the data center, rebooting a down machine, or following emergency reaction policies) 
•  Password resets 
•  Basic sales questions 
•  Company policy questions 
•  Working with WHM, cPanel, WordPress, Plesk 

IT Academy, Zemun, Network administrator