Amandine Dumas

French-speaking & reliable customer service professional with 4 years of B2B sales experience - Strong background in customer relationships. Friendly, adaptable and comfortable working in fast-paced environments, with strong communication and teamwork skills.

Barista at Cheerio Café (2026-09 – Present)

• Prepared espresso-based coffees while milk-steaming and texturing techniques
• Maintained a tidy service area (cleaning coffee equipment, sanitising work surfaces, restocking supplies and keeping the workspace organised)
• Developed practical knowledge of café workflow, hygiene standards and efficient service during busy periods

Au pair at Williams Family (2026-09 – Present)

• Provide daily care for a private family of five children, assisting with homework and helped with daily schedules to ensure everything runs smoothly
• Walk and care for 2 family dogs
• Maintain a clean and organised household, including general cleaning and laundry

Digital marketing consultant at Keyade (2021 – 2022)

• Developed digital strategies aligned with clients’ business objectives and marketing goals
• Monitored campaign performance through KPI analysis and delivered data-driven recommendations

French tutor & study of mandarin at International Education University (2019 – 2020)

• Lived and studied in a multicultural environment
• Provided personalised French lessons to children aged 3–10

Customer relationship management assistant at Auchan Retail International (2018 – 2019)

• Implemented customer satisfaction measurement tools and analysed feedback
• Collaborated with international teams across 7 countries to improve brand consistency and customer experience

Waitress – Seasonal summer position (2016 – 2017)

Seasonal summer position in 2017 & 2016

• Delivered friendly, attentive service in a fast-paced environment to create a positive dining experience
• Welcomed customers, took orders and processed payments accurately
• Prepared and cleared tables while maintaining high standards of cleanliness and presentation

Digital Marketing and Online Advertising Certificate – Oreegami Academy, Paris France (2022)

Master in International Business; Specialized in Marketing Strategy and Cross-Cultural Management. – Estice, Lille France (2014 – 2019)