Anaya Kaur

Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective working independently and in cooperation with team members. Customer service agent with 6 years of experience.

Cashier/Customer Service at McDonald's (2023-03 – Present)

• Taking customer orders with a friendly and positive attitude.
• Preparing and assembling food items according to McDonald's standards and recipes.
• Operating the cash register and handling transactions accurately.
• Keeping the restaurant clean and well-maintained, including dining areas and restrooms.
• Stocking supplies and ingredients to ensure smooth operations.
• Following all food safety and hygiene protocols to ensure the safety of customers.
• Providing exceptional customer service by addressing customer concerns and inquiries.

Crew Member/Cook at Red Roster (2022-08 – 2023-03)

• Greeting and assisting customers with their orders.
• Operating the cash register and handling transactions accurately.
• Maintaining cleanliness and organization at the cashier station.
• Upselling and promoting special offers or combo meals.
• Collaborating with the kitchen staff to ensure timely order preparation.
• Preparing and cooking red roster menu items according to recipes and standards.
• Maintaining proper food handling and storage procedures.
• Monitoring cooking times and temperatures to ensure food quality.
• Cleaning and sanitizing cooking equipment and workstations.
• Collaborating with other team members for efficient operations.

Supervisor, Customer Service at Best Western Model (2017-10 – 2021-12)

• Managing and supervising hotel staff to ensure smooth operations.
• Monitoring guest satisfaction and addressing any issues or concerns.
• Handling guest complaints and resolving them in a professional manner.
• Coordinating with other departments to ensure efficient service delivery.
• Implementing and enforcing hotel policies and procedures.
• Maintaining cleanliness and safety standards throughout the hotel.

Master of Arts – Government College Ropar (2012-04 – 2012-04)