Delivery Manager / Senior Project Manager
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Program and Delivery Leader with extensive experience across large‑scale technology and telecommunications environments. Known for bringing people together to deliver meaningful business outcomes, I lead with empathy, clarity, and accountability to motivate teams and drive performance in complex, matrixed organisations.
I specialise in leading transformation and delivery programs from concept through execution, with strengths in governance, process improvement, and stabilising delivery environments. Passionate about re‑engineering processes and improving end‑to‑end customer experience, I combine curiosity, structured problem‑solving, and pragmatic leadership to identify opportunities, streamline operations, and deliver results.
Whether stepping into new roles or high‑pressure programs, I focus on building strong relationships, fostering collaboration, and embedding a culture of continuous improvement and delivery confidence.
I am a Senior Program and Delivery Leader with extensive experience in large telecommunications and technology‑driven organisations, including network and infrastructure environments. Your career spans program management, delivery leadership, team management, process improvement, and governance, operating across complex, matrixed organisations.
You have led large‑scale transformation and delivery initiatives from concept through execution, working with cross‑functional teams, vendors, and senior stakeholders to deliver measurable business outcomes. While exposed to CRM, billing, and OSS/BSS environments, your core strength lies in governance‑led delivery, stabilising teams, and managing complexity, rather than system configuration.
More recently, your focus has been on leading teams, improving delivery discipline, uplifting governance, and re‑engineering processes to improve operational efficiency and customer experience. You are known for stepping into ambiguous or pressured environments, building trust quickly, and creating clarity through structure, cadence, and accountability.
Earlier in your career, you gained hands‑on experience with data migration, go‑live, and decommissioning activities, including acting as a Data Migration Lead within a regulated utility environment, giving you strong appreciation for delivery risk, sequencing, and transition impacts.
Your leadership style is positive, empathetic, and pragmatic. You lead by example, motivate teams through engagement and clarity, and are recognised for bringing people together to deliver outcomes, fostering collaboration, and embedding a culture of continuous improvement.
