Annette

Experienced administrator and customer service professional with a strong background in healthcare administration, contact centre operations, and customer support. Skilled in handling confidential information, managing records, communicating effectively with customers and colleagues, and providing efficient administrative support. Reliable, organised, and committed to delivering excellent service in fast-paced environments.

Administrator - East Durham Medical Group

• Provided administrative support within a busy medical practice.
• Managed patient records and maintained confidentiality at all times.
• Handled telephone enquiries and assisted patients with appointments and general queries.
• Supported healthcare professionals with day-to-day administrative tasks.

NHS Test and Trace Administrator

• Processed and managed Test and Trace information accurately.
• Maintained confidential records in line with NHS policies.
• Assisted members of the public with enquiries and provided guidance regarding procedures.
• Worked efficiently to meet deadlines and service targets.

Administrator - Orange Call Centre

• Provided administrative support within a busy customer service environment.
• Processed customer information and maintained accurate records.
• Assisted with enquiries and supported operational processes.
• Demonstrated strong communication and organisational skills.

Customer Service Advisor - Roches Stores, Ireland - Ireland

• Delivered high-quality customer service to customers in a retail environment.
• Assisted customers with purchases, returns, and enquiries.
• Handled transactions accurately and efficiently.
• Built positive customer relationships and contributed to a welcoming shopping experience.