Areeb Akram

Third-year Bachelor of Science (Biology) student at Western Sydney University, expected to complete in 2026. Seeking an entry-level laboratory or pathology support role where scientific knowledge, accuracy and strong documentation skills can be applied. Experienced in confidential record keeping, healthcare support, customer service and process-driven work; reliable, organised and comfortable following procedures in team environments.

Biology Practical Coursework at Western Sydney University

ACADEMIC LABORATORY EXPERIENCE

• Follow written laboratory procedures and work safely within university practical environments.
• Record observations and experimental results accurately and organise information for scientific reports and assessments.
• Use careful measurement, attention to detail and methodical work practices while completing individual and group practical tasks.

Customer Service Team Member at Hexaware Technology Pty Ltd

• Maintained accurate customer records in Genesis, updated accounts and filed documentation while handling enquiries through phone, email and fax.
• Processed and tracked purchase orders in Maximo, checking details to support accurate and timely order fulfilment.
• Resolved customer issues, documented outcomes and worked with team members to manage competing priorities.

Support Worker at Maple Community Services

• Maintained confidential client records and documented services, progress and changes in care needs accurately.
• Worked within organisational policies, confidentiality requirements and healthcare standards while coordinating client activities and appointments.

Merchandiser at Strike Force AMC

• Updated pricing, signage and product displays accurately and in line with company requirements.
• Checked presentation against expected standards and communicated with store managers and customers to resolve day-to-day issues.

Bachelor of Science in Biology – Western Sydney University (2026) Cert IV in Health Administration – TAFE NSW (2026)