Bawan Ali

Results-driven sales and operations professional with over 4 years of experience in retail management, customer service, and account handling. Demonstrated success in leading branch operations at a high-volume coffee house, managing sales teams, enhancing customer satisfaction, and overseeing daily financial and account activities. Previously worked within one of the top luxury fragrance retail destinations, delivering premium customer experiences and consistently surpassing sales targets.

Strong ability to build and maintain client relationships, negotiate effectively, and drive business growth. Adept at managing partners, solving operational challenges, and improving performance—seeking to leverage this combined expertise

Branch Manager at Edge Coffee (2026-01 – Present)

• Overseeing quality assurance processes to ensure all products are consistently prepared according to company standards, hygiene regulations, and customer expectations.
• Monitoring daily operations to maintain high levels of product quality, presentation, freshness, and service efficiency across all departments.
• Developing and implementing quality control procedures to reduce errors, improve consistency, and enhance overall customer satisfaction.
• Conducting regular inspections and evaluations of products, workflows, and staff performance to ensure operational excellence.
• Managing staff payroll, salaries, incentives, attendance records, and performance-related compensation in an accurate and organized manner.
• Supervising store expenses, budgeting, cost control, and financial planning to maximize operational efficiency and profitability.
• Preparing financial reports and tracking expenditures to ensure proper allocation of resources and sustainable business operations.
• Coordinating with management to optimize staffing costs, inventory spending, and day-to-day operational expenses.
• Planning, organizing, and leading marketing campaigns and promotional activities to increase customer engagement and sales performance.
• Developing creative promotional strategies, seasonal offers, and customer retention initiatives aligned with business objectives.
• Managing social media promotions, advertising efforts, and brand visibility to strengthen market presence and attract new customers.
• Analyzing market trends and customer feedback to improve promotional effectiveness and identify new business opportunities.
• Collaborating with team members and external partners to execute successful marketing initiatives and achieve growth targets.

Branch Supervisor at Mars Coffee House (2019-01 – 2026-01)

• Expertly prepare and serve a variety of coffee beverages, adhering to Mars Coffee's high standards of quality and presentation.
• Engage with customers in a friendly and efficient manner, ensuring exceptional customer service and satisfaction.
• Operate coffee machines and equipment proficiently to maintain consistency in beverage preparation.
• Maintain cleanliness and organization of the coffee preparation area, adhering to food safety and hygiene standards.
• Handle cash and electronic transactions accurately, while upselling products to enhance customer experience.
• Collaborate effectively with team members to ensure smooth operations during peak hours.

Cashier at For You Coffeeshop (2020-01 – 2023-01)

• Efficiently operate a cash register and POS system, processing transactions accurately and swiftly.
• Provide friendly and attentive customer service, handling inquiries and ensuring customer satisfaction.
• Maintain cleanliness and organization of the cashier station and dining area.
• Assist in stocking and replenishing inventory, ensuring products are well-displayed.
• Collaborate with team members to ensure smooth operations during busy periods.
• Uphold company policies regarding cash handling and customer interactions.

Pharmacy Assistant at Mila Al Markazia Pharmacy (2020-01 – 2022-01)

• Provided essential support to pharmacists in a busy community pharmacy, ensuring smooth daily operations.
• Dispensed medications accurately and efficiently, adhering to strict regulatory guidelines and ensuring patient safety.
• Managed inventory control, including ordering, stocking, and organizing medications and supplies.
• Interact professionally with patients, addressing inquiries and providing information on medications and health products.
• Assisted in maintaining cleanliness and organization of the pharmacy, contributing to a welcoming environment for customers.
• Utilized pharmacy software systems for patient record management and prescription processing.

Bachelor of Science in Nursing – College of Nursing, University of Kirkuk (2024-01)

General Secondary Education – Kirkuk Central High School (2020-01)