Ben K
Global Technology Executive | IT Director | Business and Technology Transformation | Audit Compliance Delivery Governance Security Service & Strategy | Problem solver!
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About
Senior executive with over 25 years of diverse international experience across many industry verticals and technologies. A recognized leader who bridges the gap between business strategy and technology, effectively communicating technology's role in delivering business outcomes. Proven success in building and leading high-performing teams across cyber, governance, infrastructure, product, service, solutions, and program delivery.
Managed globally dispersed teams internally and outsourced at scales of approx. 100+ people and with budgets $40M+ USD. Drive key business and technology strategy programs with emphasis on stakeholder and partner engagements using a fact data driven approach. Culturally aware of geographical delivery challenges with leadership style focused on leading by example, building collaborative teams based on authenticity and trust.
Experience
Technology Program Manager at Western Power (2023-01 – Present)
Western Power is a Government Trading Entity (GTE) for the State Government of WA accountable for building, maintaining and operating the electricity transmission network across the southwest of WA. Appointed to improve the delivery and governance of the Technology Digital Asset Refresh Program.
- Governed the delivery and assurance of the technology investment programs for WP digital assets for corporate and OT landscape
- Implemented delivery and governance service improvement program that increased monthly services throughput from 0.8M to 1.3M
- Led governance and continuous improvement for WP infrastructure program delivery assurance
- Leads the Oracle Exadata remediation program (~5M) as WP technology asset risk action owner
- Manages compliance with WP investment governance framework for digital infrastructure (~70M budget for 2025)
APAC IT Director at AIMIA Loyalty Solutions (2016-01 – 2022-08)
AIMIA is a global leader in data-driven marketing and analytics management providing loyalty and analytic products and services. Appointed to support APAC Commercial program delivery and global outsourcing strategies. Promoted to global technology lead for infrastructure and service to support new product models and merger, acquisition, and divestitures.
- Managed 100 globally dispersed IT and Cyber/GRC resources across ten countries
- Global governance and vendor management for DXC, Infosys for cyber, GRC and technology services
- Program managed the decoupling of IT services for divested AIMIA businesses (Aeroplan and Nectar)
- Program managed APAC's first full solution delivery of enterprise loyalty program for leading Australian bank
- Led PCI remediation program for client contact centre solution for Australian bank (~$250K)
- Program manager for global cloud and digital transformation exceeding 45% cost savings target to deliver 56%
- APAC Program Manager of global IT transformation strategy to full outsourced and offshore technology model
Program Manager Asia Pacific at FISERV (2014-04 – 2015-08)
Fiserv is a global provider of financial services technology serving more than 16,000 clients worldwide. Primarily engaged to enhance Fiserv program governance model for client delivery in Vietnam, with role expanded to support client delivery projects across Southeast Asia and regional PMO governance.
- Program management for core, CRM, teller, and retail banking solutions for emerging markets
- APAC regional program management for Financial Control and Risk Management for banking and insurance industries (AML, FATCA, Fraud)
- Pre-sales support and relationship management for prospective clients for banking and FCRM solutions
- Successfully suspended major Vietnam program (~$30-40 million USD) with leading bank until financial governance restructured
- Program Manager for launch of first Fiserv Anti Money Laundering (AML) solution for leading bank in Cambodia
Regional IT Director Asia Pacific at BEAM (2010-05 – 2014-01)
Beam is the third largest premium spirits company in the world with 10 of the world's top 100 premium spirits and $2.6 billion in annual revenue. Headhunted for regional technology management role to support commercial region's business, digital, and technology programs aligned to global model.
- IT Management and program delivery for APAC
- Management of APAC technology team
- Program management for regional initiatives
- Program Manager for business transformation of Singapore business model with SAP delivering net sales increase of SGD$3M
- Technology Program Manager lead for India corruption remediation program addressing FCPA violations with EY advisory support
- Regionally led global business process standardisation leveraging SAP
Technology Lead at Diageo
Technology leadership role at Diageo Australia
- Delivered first successful end to end BCP process and DR test for Diageo Australia
- Validated program success when real time incident occurred in February 2009 with post incident review identifying AUD$134K contract savings
- Diageo Australia Technology lead for internal Controls assurance and risk management (CARM) program
IT Program Lead at GlaxoSmithKline
IT Program lead for merger and acquisitions activities
- IT Program lead for the merger and acquisitions in Australia for Glaxo and SmithKline Beecham
- Integration of the Stafford Miller business acquisition within one year
