Bridget Shima

Customer-focused and hands-on Hospitality and Operations Manager with extensive experience in residential management, front-office administration, and staff supervision. Proven track record of managing complete facility operations at CEPACOV—including guest/client check-ins, staff coordination, and supply inventory—complemented by direct hotel front-desk and guest relations experience at Doo Place Hotel. An adaptable, proactive leader with exceptional communication skills, sound administrative proficiency, and property maintenance coordination capacity.

Eager to bring a dedicated, hands-on management approach to the Motel Manager role in the Fraser Coast area, QLD. Fully prepared to relocate immediately and reside on-site for a long-term position.

Office & Operations Manager - Mbachilin Development Foundation - Nigeria

(2026-01)

• Direct all day-to-day administrative and operational activities to ensure seamless organizational and property performance.
• Oversee scheduling, stakeholder communications, administrative record-keeping, and resource allocation.
• Apply proactive problem-solving to prioritize operational tasks, manage supplies, and resolve daily logistical challenges efficiently.

Residential Home Manager / Operations Lead - Centre for Parental Care of the Old and Vulnerable (CEPACOV) - Nigeria

(2018 - 2024)

• Managed full day-to-day operations and administration of a residential facility, upholding exceptional service standards and client care.
• Oversee guest and client check-in processes with a professional, welcoming, and customer-first approach.
• Supervised, trained, and led staff and support personnel, optimizing daily duty schedules and fostering a cohesive team environment.
• Managed facility inventory, monitored stock of essential daily operational supplies, and coordinated vendor deliveries.
• Handled general property maintenance oversight, ensuring facility safety, hygiene, visual appeal, and operational readiness.

Front Desk Officer / Guest Services - Doo Place Hotel - Nigeria

(2014 - 2018)

• Managed front-desk operations, welcoming incoming guests, responding to enquiries, and delivering excellent customer care.
• Assisted with guest check-in/check-out procedures, reservation administrative records, and front-office communications.
• Resolved guest enquiries and service issues promptly to ensure high guest satisfaction and repeat visits.
• Coordinated closely with housekeeping and maintenance personnel to maintain pristine room standards and public area quality.

Field Data Enumerator / Operations Support - International Organization for Migration (IOM) - Benue State, Nigeria

(2024-03 - 2025)

• Conduct structured field operations, interviews, and real-time digital reporting under strict operational compliance.

Data Entry & Project Support Specialist - APIN / ARFH - Nigeria

• Maintained accurate record management, client documentation, data processing, and operational reporting.

Postgraduate Diploma (PGD) - Computer Science - University of Agriculture, Makurdi (2014)

Higher National Diploma (HND) - Computer Science - OSISATECH, Enugu (2010)

National Diploma (ND) - Computer Science - Benue State Polytechnic, Ugbokolo (2008)