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My name is Carissa, and I recently relocated from New Zealand to Australia to begin a new chapter. I am currently seeking employment and bring a strong background in both administrative and customer-facing roles. Most recently, I worked as a Senior Receptionist for the Ministry of Social Development, where I developed excellent organisational, communication, and client service skills.
I also have experience in retail as a Customer Service Representative, as well as hands-on experience working in a warehouse environment.
Senior Reception Administrator – Ministry of Social Development (Wellington)
Led and supported the reception team, managing weekly rosters, reporting, and daily operations. Acted as the escalation point for complex or sensitive client interactions, mentored staff, and maintained high customer service standards. Coordinated meeting room bookings, trained new staff, set up IT access, and ensured full reception coverage at all times.
Reception Administrator – Ministry of Social Development (Wellington)
Delivered high-level customer service via phone, email, and face-to-face interactions. Managed front desk operations, visitor registration, bookings, and correspondence. Coordinated executive meetings and events, resolved issues efficiently, and produced reports using Excel. Regularly used Outlook, Teams, Word, PowerPoint, SharePoint, and SAP.
Retail Assistant / Customer Service Representative – Torpedo7 (Wellington)
Provided exceptional customer service, maintained stock presentation, and supported suppliers and customers through professional phone and email communication. Demonstrated strong product knowledge and remained calm and solutions-focused in busy retail environments.
Assembler / Material Handler – Fisher & Paykel Healthcare (Auckland)
Assembled medical devices to strict quality standards in a fast-paced production environment. Progressed to Material Handler, leading production flow by preparing stock, ordering materials, coordinating paperwork, and supporting team training. Worked closely with cross-functional teams and performed physically demanding warehouse tasks.
NZ Post – Pick Packer
Accurately picked, packed, and sorted parcels in a fast-paced warehouse environment.
Ensured packages were correctly labelled, scanned, and prepared for dispatch.
Met strict timeframes while maintaining attention to detail and safety standards.
Completed secondary education at Edgewater College, achieving NZMA (NCEA) with Achieved results.
