Chirag Dasani

With over 16 years of experience in the aviation industry, I am a passionate and customer-centric professional who strives to provide the best service and hospitality to both internal and external customers. As an Employee Assistance Program Specialist at Emirates, I offer confidential and effective support to employees and their dependents, helping them cope with personal and work-related challenges.

I also have a strong expertise in designing and delivering educational programs that align with corporate objectives and address the diverse needs of employees across different cultures and grades. As a Hospitality Learning Partner and a Qualified Learning Facilitator from Ecole Hotelier de Lausanne, Switzerland, I have trained and mentored thousands of employees at Emirates training college, enhancing their skills and competencies in service and hospitality. Additionally, I have improved customer service quality by conducting process evaluations and redesigns, establishing service metrics, and implementing changes to optimize service delivery.

With over 16 years of experience in the aviation industry, I am a passionate and customer-centric professional who strives to provide the best service and hospitality to both internal and external customers. As an Employee Assistance Program Specialist at Emirates, I offer confidential and effective support to employees and their dependents, helping them cope with personal and work-related challenges.

I also have a strong expertise in designing and delivering educational programs that align with corporate objectives and address the diverse needs of employees across different cultures and grades. As a Hospitality Learning Partner and a Qualified Learning Facilitator from Ecole Hotelier de Lausanne, Switzerland, I have trained and mentored thousands of employees at Emirates training college, enhancing their skills and competencies in service and hospitality. Additionally, I have improved customer service quality by conducting process evaluations and redesigns, establishing service metrics, and implementing changes to optimize service delivery.

Qualified Learning facilitator from Ecole Hoteliere De Lausanne, Switzerland

Tourism management and Marketing from Curtin University, Perth, Australia.