Diana Gukhool

Accomplished Multilingual Medical Receptionist with over 7 years of global retail experience across UK, Dubai, France, and Canada, blending cross-cultural insight with a deep passion for customer engagement and operational excellence. Proven track record Skilled in managing patient appointments, handling medical records, and providing excellent customer service. Familiar with multi-cultural environments and able to communicate effectively in English and French.

Holds basic medical administration certifications and proficient with clinic management software. Now seeking to bring my global perspective and retail leadership to a forward-thinking Canadian brand.

Medical Office Admin Bilingual communicator (French & English) at Vogue Optical & Bathurst Eye Clinic (2025-01 – Present)

Played a key role in delivering efficient administrative and front-line support in a busy, physician-led outpatient clinic. Expertly managed patient scheduling, medical records, and communication between patients and healthcare providers, ensuring seamless clinic workflow and high standards of confidentiality and professionalism.

• Booked appointments, managed billing records, and handled patient communications.
• Process billing, insurance claims, and payments.
• Greet patients and manage front desk operations
• Maintain and update patient medical records (confidentially)

Senior Medical clinic Receptionist, Bilingual communicator (French & English) at Clinique Saint-Michel (2021-01 – 2024-12)

Proactively served as a key liaison between patients and medical staff in a busy private clinic, expertly handling bilingual communications, safeguarding patient confidentiality, and optimizing appointment flow to enhance clinic efficiency.

• Greeted patients and visitors in a professional and courteous manner.
• Facilitated appointment bookings both in-person and over the phone.
• Maintained confidentiality of patient information according to GDPR regulations.
• Prepared and organized patient files and documents for medical staff.
• Provided bilingual support in French and English for international patients

Medical Clinic Receptionist Bilingual communicator (French & English) at Al Noor Clinic (2020-01 – 2021-12)

Effectively managed high-volume patient scheduling and medical record-keeping in a fast-paced, multi-specialty clinic, ensuring seamless communication between patients, healthcare providers, and insurance companies while maintaining exceptional customer service standards.

• Scheduled patient appointments and managed the clinic's calendar efficiently.
• Handled patient registration and updated electronic medical records.
• Coordinated communication between patients, doctors, and insurance companies.
• Managed billing and payment processing for medical services.
• Assisted in maintaining clinic inventory and ordering supplies.

Medical Administrative Assistant Bilingual communicator (French & English) at Eye Clinic (2018-01 – 2019-12)

A highly skilled and results-driven in front desk operations including patient scheduling and administrative support, playing a vital role in streamlining clinic workflow and ensuring a welcoming environment for patients and staff alike.

• Assisted in front desk operations including appointment scheduling and patient inquiries.
• Maintained accurate patient records and updated databases regularly.
• Supported medical staff with clerical tasks and document preparation.
• Provided excellent customer service and handled billing queries.

University Certificate in Medical Administration – University of London (2020-01 – 2020-12)

High School Diploma – University of Cambridge (2017-01 – 2017-12)