General Manager at Wendy's (2026-01 – Present)
- Lead full restaurant operations within a high-volume QSR environment, ensuring brand and service excellence.
- Manage P&L, labour costs, and inventory to maximise profitability and reduce waste.
- Drive sales through local marketing, upselling strategies, and customer engagement initiatives.
- Recruit, train, and develop teams, improving retention and performance.
- Monitor KPIs and implement corrective actions to consistently meet targets.
- Ensure compliance with food safety, health & safety, and operational standards.
- Key Achievement: Improved operational efficiency and customer satisfaction through team restructuring and process optimisation.
General Manager at Wingstop (2022-06 – 2025-10)
- Increased customer satisfaction and repeat business through service improvements.
- Identified cost-saving opportunities via detailed profitability analysis.
- Led compliance initiatives, maintaining high HSE standards.
- Built and developed high-performing teams to improve productivity.
- Delivered data-driven insights through reporting and analysis.
- Key Achievement: Reduced operating costs while maintaining high service standards.
Delivery Driver at Argos Ltd (2021-10 – 2022-05)
- Delivered high-quality customer service while managing time-sensitive logistics.
- Optimised delivery routes to increase efficiency and reduce delays.
- Supervised contractors and ensured adherence to company standards.
- Maintained vehicle compliance and safety checks.
- Key Achievement: Improved delivery efficiency through route optimisation.
Bakery Manager at Gail's Bakery (2019-07 – 2021-08)
- Managed daily operations, P&L, and team performance.
- Reduced food costs by 20% through improved inventory control.
- Increased customer satisfaction from 50% to 90%+ via structured training.
- Led recruitment and team development initiatives.
- Key Achievement: Improved profitability through waste reduction strategies.
General Manager at Comproir Plc (including Levant Ltd) (2015-01 – 2019-07)
Managed multi-site operations across London and Leeds, ensuring consistent performance and brand standards. Led teams of up to 30 staff across retail and production environments. Delivered strategic initiatives to improve sales, efficiency, and customer experience.
Controlled operational costs and improved profit margins through process optimisation. Managed supplier relationships and resolved commercial challenges. Led recruitment, onboarding, and training to build high-performing teams.
Ensured full compliance with food safety, hygiene, and HSE regulations.
- Improved operational efficiency and reduced costs through process redesign.
- Increased customer engagement and sales performance across multiple locations.
- Reduced staff turnover through structured training and leadership development.
Deputy General Manager at Angus Steakhouse (2009-09 – 2015-01)
- Managed multi-site restaurant operations and daily performance.
- Supported new restaurant openings and operational setup.
- Controlled inventory, cash handling, and cost management.
- Maintained high standards of service, hygiene, and compliance.
- Key Achievement: Played a key role in successfully launching two new locations.
