Elise Hayes

Enthusiastic customer service professional with 8+ years of experience dealing with customers face to face within different settings. Outgoing, friendly personality, with the ability to make customers feel valued. Passionate about delivering exceptional service to customers and helping improve the company brand.

Customer Service Advisor at FM Outsource (2023-09 – Present)

Supporting customers via webchat, Facebook, emails and various other social media platforms. Providing an outstanding level of customer service as well as hitting KPI's

Freelance Wedding Florist, Balloon Artist & Event Designer at Kellylouiseartisty (2021-04 – Present)

• Dealt with customer queries during approximately 80% of working hours.
• Replenished stock.
• Performed housekeeping duties during slower periods.
• I answered phones, relayed important messages, and served as a general liaison between the florist and customers.
• Communicate with customers and give outstanding customer service.
• Worked in a team of five.
• Successfully completed several freelance Graphic Design jobs with a strong customer satisfaction rate.

Florist at Self Employed (2021-02 – Present)

• Dealt with customer queries during approximately 80% of working hours.
• Replenished stock.
• Performed housekeeping duties during slower periods.
• I answered phones, relayed important messages, and served as a general liaison between the florist and customers.
• Communicate with customers and give outstanding customer service.

Hairdresser at Self Employed (2014-04 – Present)

• Delivered professional, friendly service with customers daily.
• Replenished stock frequently to compensate for limited shelf space.
• Handled cash, including closing at the end of night shifts.
• Cut, trimmed, styled, and shaped hair according to the wants of clients.
• Helped clients to achieve hair health by offering special services and products.
• Communicate with customers and give outstanding customer service.

Apprentice Hairdresser at Melissa Janes, Heywood (2014-04 – 2016-04)

• Work as part of a four-member team, supporting the day-to-day operations of the business.
• Assist and interact in a friendly, helpful manner with customers daily, striving to ensure all receive exceptional service.
• Handle cash and deal with other varied administrative tasks.
• Replenish shelves as required from new product inventory averaging three weekly shipments.

– Holy Family College, Heywood (2009-09 – 2014-06)

Level 2 Apprentice Hairdressing Distinction in Hairdressing – Bury College, Bury (2014-06 – 2015-06)

Florist Certificate Pass in Floristry – CCF, Manchester (2021-04 – 2021-04)