Eloise James

Enthusiastic and adaptable professional with extensive experience in hospitality, retail, events, and housekeeping. Renowned for providing outstanding customer service, upholding high cleanliness standards, and ensuring smooth operations in dynamic settings. Possesses a warm, approachable demeanor, meticulous attention to detail, and a quick learning capability. Currently pursuing a Certificate of Science (Astronomy), backed by a foundation in Business and Entrepreneurship.

Room Attendant / Cleaner at Mountain Heritage Hotel (2025-01 – Present)

• Maintained high standards of cleanliness across guest rooms and hotel facilities
• Managed time efficiently to complete room turnovers within strict deadlines
• Ensured guest satisfaction through attention to detail and presentation
• Followed hygiene, safety, and hotel protocols consistently
• Worked both independently and within a team to meet daily operational targets

Front-of-House Supervisor at Grandview Hotel (2023-01 – 2024-12)

• Managed bookings, guest enquiries, and customer service in a busy environment
• Trained and supported staff to maintain high service standards.
• Worked across bar, café, and floor service (barista, bartender, food running)
• Maintained cleanliness and compliance with food safety regulations
• Handled POS systems and cash balancing

Cinema All-Rounder & Supervisor at The Edge Cinema (2022-01 – 2023-12)

• Provided customer service in a high-volume setting
• Managed stock, food prep, and cleaning across multiple areas
• Assisted with supervision and daily operations
• Handled cash and maintained organised service areas

Event Stylist & Client Liaison at Timeless Weddings & Events (2022-01 – 2023-12)

• Styled and set up event spaces to high visual standards
• Coordinated logistics and transport of event materials
• Communicated with clients to ensure expectations were met
• Managed pack-down and maintained organisation on-site

Retail Sales Assistant at Jay Jays (2021-01 – 2023-12)

• Delivered strong customer service and product knowledge
• Assisted with merchandising and stock control
• Maintained store presentation and processed transactions
• Worked collaboratively in a team to meet sales goals

Certificate of Science in Astronomy – University of Arizona

Certificate III/IV in Business & Entrepreneurship – TAFE NSW

Year 12 – Springwood High School