Emma Hegerty

Motivated professional with 10+ years' experience in a diverse range of roles including team management, quality coaching, tertiary education sector (student engagement) and events planning. Tertiary qualified (Journalism and Communications) with solid research abilities and excellent communications skills, and an aptitude for both written and spoken language. Proven ability to deliver results in fast-paced environments.

Strong organisational skills with the ability to work independently and think creatively. Passionate about roles that provide creative challenges and seek to create positive change in the community.

Events Installer at Bangin Hangins (2022-01 – Present)

• Management and oversight of the Brisbane arm of the business
• Administrative tasks including emails, bookings, venue liaison and social media content development and rollout
• On site installation and problem solving on the go
• Liaising with clients to fullfill their creative brief, whilst managing budgets, quick turnaround times and changes in event scheduling

Events and Volunteers Officer at Swinburne Student Union (2019-01 – 2022-12)

• Planning, implementing and administering a range of social and cultural activities and events for university students
• Recruiting, developing and coordinating student volunteers
• Lead, mentor, and manage student teams, fostering a collaborative and results-driven work environment
• Assist with marketing channels and materials

Clubs and Societies Coordinator at University of Sydney Union (2018-01 – 2018-12)

• Management of over 200 clubs and societies registered with Sydney University
• Administrative tasks including emails, management of room bookings for clubs, complaints handling and event planning
• Supporting the Student Programs office to ensure smooth rollout of semester events, club AGMs and new club onboarding
• Rostering and management of student support staff

Overseas Student Health Cover Representative at Allianz Worldwide Partners (2017-01 – 2018-12)

• On-campus assistance for overseas students regarding their health care whilst studying in Australia
• Onsite sale and promotion of policy and partner products
• Relay information to international students in a clear, friendly manner

Beekeeper at Bee One Third Beekeeping (2017-01 – 2018-12)

• Rooftop beekeeping undertaken as part of an urban pollination project
• Regular site visits and hive checks to ensure health of colony
• Honey extraction, preparation and delivery to businesses involved in the project

Quality Coach and Complaints Manager at Allianz Global Assistance (2011-01 – 2016-12)

• Quality monitoring of calls and case entries within the Travel and Medical insurance sector
• One on one staff mentoring and coaching to ensure KPI's are being met
• Development and delivery of training materials
• Written reports on quality achievements for both teams and indivuduals, recommending areas for improvement

Bachelor of Arts in Spanish, Journalism & Mass Communication – University of Queensland (2008-01 – 2010-12)

Certificate IV in Frontline Management – TAFE Queensland (2013-12)

Certificate II in Animal Care – TAFE New South Wales (2018-12)