Erica Teles

Experienced Hospitality and Bar Manager with strong leadership, customer service, and team management skills developed in busy hospitality venues across Western Australia. Skilled in staff supervision, customer relations, stock control, cash handling, and daily venue operations. Currently completing Advanced Hospitality Management studies in Australia.

Seeking a new opportunity due to the closure of the current venue following lease renewal issues, with a strong focus on operational excellence and customer satisfaction.

Manager - Bar shanghai

(2022-01 - 2026-12)

Responsible for direct customer service, ensuring a friendly and efficient experience. Handle beverage orders and inventory control, as well as recruitment and training of new staff members. Prepare and submit weekly sales reports to the finance department and manage weekly profit deposits at the bank.

Also in charge of creating employee schedules (rosters), negotiating beverage prices with suppliers, and constantly seeking new partnerships and products to keep the bar up-to-date and appealing to customers.

Waitress - The Stables Bar – Perth, WA - Perth, WA

(2022-01 - 2022-12)

• Provided food and beverage service in a high-volume hospitality environment
• Assisted customers with menu and drink selections
• Maintained professional and friendly customer interactions

Waitress & Kitchen Hand - Black Toms- Perth, WA - Perth, WA

(2022-01 - 2022-12)

• Assisted front-of-house and kitchen operations
• Maintained cleanliness and food preparation support
• Worked efficiently in a fast-paced team environment

Advanced Diploma of Hospitality Management - Hospitality Management (2025-01 - 2026-08)

Diploma of Hospitality Management - Hospitality Management (2024-01 - 2025-12)

Certificate III in Hospitality - Hospitality (2024-01 - 2024-12)

Human Resources Course - Human Resources (2022-12)

Secretariat Course - Secretariat (2022-12)