Fowzi Ali

Entry-level Work Health and Safety professional holding a Certificate IV in Work Health and Safety, with six years of hands-on experience applying safety, risk and incident procedures in disability support, public health and security settings. Experienced in hazard identification, incident reporting, manual handling and infection control, emergency and evacuation support, and accurate compliance documentation. Calm under pressure, skilled at de-escalation, and able to communicate safety expectations clearly to frontline workers, clients and managers.

Commencing a Bachelor of Occupational Health and Safety (online) in 2027.

NDIS Support Worker at Vitality Community Care (2023-11 – Present)

• Follow manual handling, infection control and risk management procedures to keep participants, staff and homes safe.
• Complete incident reports, shift notes and progress updates that support compliance with NDIS Practice Standards.
• Apply positive behaviour support and de-escalation strategies in line with organisational policy, reducing risk of harm.
• Identify hazards in homes, vehicles and community settings and act on them during transport and outings.
• Support medication prompts strictly as per care plan, and work with families, coordinators and allied health.

Customer Experience Agent at Probe Group (2023-07 – 2025-10)

• Handled high-volume enquiries and resolved complaints using professional de-escalation.
• Recorded accurate case notes in CRM systems in line with privacy and compliance standards.
• Escalated complex issues to the right teams while keeping ownership through to resolution; met quality and resolution KPIs.

Security Officer at Securitas (2020-05 – 2023-01)

• Provided safety and security at major events, stadiums (including the MCG) and retail sites.
• Conducted patrols and reported hazards and suspicious activity; completed incident reports and shift logs to venue standards.
• Assisted with emergency procedures, including evacuation support and first response coordination.
• Managed crowd control, entry checks and access in high-traffic areas; worked with venue management, event organisers and police.

Administrator at Department of Health (2021-08 – 2022-05)

• Followed infection control, PPE and site safety protocols at high-volume COVID-19 testing sites.
• Verified identity, eligibility and consent; entered data accurately under strict confidentiality.
• Gave patients clear site directions and worked with clinical staff to keep patient flow safe.

Delivery Driver at Mall Pizza (2019-05 – 2025-12)

• Delivered orders safely and accurately; supported in-store cleaning, restocking and packing.

BSB41419 Certificate IV in Work Health and Safety – Pinnacle Safety and Training (RTO 40496) (2026-06)

Bachelor in Occupational Health and Safety (online) (2027)

Certificate III in Individual Support – Optimistic Futures (2022)