Francess Sombi
I am a dedicated team leader
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About
Experienced and compassionate Team Leader in disability support with a strong commitment to empowering individuals to live independently and with dignity. Skilled in leading and mentoring support staff, coordinating care plans, and ensuring high quality, person-centred services. Proven ability to manage challenging behaviours, maintain compliance with NDIS standards, and foster a safe and inclusive environment.
Strong communication, problem solving, and organizational skills, with a passion for improving client outcomes and supporting team development
Experience
Disability Support Worker (Team Leader) at Springs of Life Support Services (SOLSS) (2022-11 – Present)
- Supervises and supports disability support workers during shifts
- Conducts team meetings and handovers
- Manages staff rosters and shift allocations
- Ensures new staff receive proper induction and shadow shifts
- Addresses staff concerns professionally
- Promotes a positive and respectful workplace culture
- Ensures participants receive person-centered support aligned with their NDIS plan
- Monitors client wellbeing (physical, emotional, behavioral)
- Oversees medication administration compliance
- Ensures care plans, behavior support plans, and risk assessments are followed
- Reviews incident reports and ensures appropriate follow-up
- Ensures all charts are completed correctly (medication chart, bowel chart, food/fluid chart, behaviour chart)
- Reviews progress notes for accuracy and professionalism
- Completes or oversees ABC reports and incident reports
- Ensures compliance with the National Disability Insurance Scheme (NDIS) Practice Standards
- Maintains confidentiality and privacy requirements
- Implements Positive Behavior Support (PBS) plans
- De-escalates challenging behaviors
- Ensures restrictive practices are authorized and documented
- Reports critical incidents according to policy
- Communicates between management and support workers
- Coordinates appointments and transport
- Ensures shift handovers are thorough
- Attends case conferences and stakeholder meetings
- Assists with audits and compliance checks
- Monitors staff timesheets and attendance
- Ensures house maintenance issues are reported
- Supports recruitment and onboarding processes
Education
Master's in Business Administration and Global Project Management – Torrens University Australia (2021-09 – 2023-12)
Certificate III in Individual Support (Aged Care & Disability) – SMP Training Network (2022-08)
