Francess Sombi

Experienced and compassionate Team Leader in disability support with a strong commitment to empowering individuals to live independently and with dignity. Skilled in leading and mentoring support staff, coordinating care plans, and ensuring high quality, person-centred services. Proven ability to manage challenging behaviours, maintain compliance with NDIS standards, and foster a safe and inclusive environment.

Strong communication, problem solving, and organizational skills, with a passion for improving client outcomes and supporting team development

Disability Support Worker (Team Leader) at Springs of Life Support Services (SOLSS) (2022-11 – Present)

• Supervises and supports disability support workers during shifts
• Conducts team meetings and handovers
• Manages staff rosters and shift allocations
• Ensures new staff receive proper induction and shadow shifts
• Addresses staff concerns professionally
• Promotes a positive and respectful workplace culture
• Ensures participants receive person-centered support aligned with their NDIS plan
• Monitors client wellbeing (physical, emotional, behavioral)
• Oversees medication administration compliance
• Ensures care plans, behavior support plans, and risk assessments are followed
• Reviews incident reports and ensures appropriate follow-up
• Ensures all charts are completed correctly (medication chart, bowel chart, food/fluid chart, behaviour chart)
• Reviews progress notes for accuracy and professionalism
• Completes or oversees ABC reports and incident reports
• Ensures compliance with the National Disability Insurance Scheme (NDIS) Practice Standards
• Maintains confidentiality and privacy requirements
• Implements Positive Behavior Support (PBS) plans
• De-escalates challenging behaviors
• Ensures restrictive practices are authorized and documented
• Reports critical incidents according to policy
• Communicates between management and support workers
• Coordinates appointments and transport
• Ensures shift handovers are thorough
• Attends case conferences and stakeholder meetings
• Assists with audits and compliance checks
• Monitors staff timesheets and attendance
• Ensures house maintenance issues are reported
• Supports recruitment and onboarding processes

Master's in Business Administration and Global Project Management – Torrens University Australia (2021-09 – 2023-12)

Certificate III in Individual Support (Aged Care & Disability) – SMP Training Network (2022-08)