Gabriel Sanches

Entry-level helpdesk candidate combining recent Perth IT qualifications with more than one year of hands-on technical support and several years of customer-facing freelance service. Experienced in listening to users, isolating Windows, Microsoft 365, connectivity, hardware and AV faults, explaining next steps in simple language, documenting work and escalating when required.

Technical Support Specialist at Cliftons - Corporate Events & Meeting Rooms (2025-03 – Present)

• Provided first-response support for users running corporate meetings and training sessions, including Windows endpoints, Microsoft 365, Teams, Zoom, connectivity, peripherals and AV systems.
• Supported up to 20-30 sessions per week during active rostering, prioritising incidents against fixed start times and communicating clearly with users while troubleshooting.
• Restored a live session in under 10 minutes by tracing an audio fault to a microphone receiver, replacing it and verifying service before handover.
• Recorded faults, completed run sheets and prepared concise shift handovers to support continuity and escalation.

Freelance Voice Artist & Client Services at Self-employed (2023-01 – Present)

• Delivered 1,500+ projects for 30+ international clients, clarifying requests, setting expectations, managing revisions and following issues through to accepted delivery.
• Managed quotes, invoices, schedules, file naming and version control with a strong focus on accuracy and responsiveness.

Kitchen Attendant at Flight Club (2023-09 – 2025-10)

Kitchen Hand at Ocean Dragon (2023-01 – 2023-06)

Advanced Diploma of IT in Telecommunications Network Engineering – National Institute of Technology, Perth (2025-12)

Diploma of IT in Cyber Security – National Institute of Technology, Perth (2024-12)