Glaiza Ico
Team Member | Customer Service Expert | Guest Experience | Team Player
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About
Keen to detail and hardworking professional. Ensured high levels of customer satisfaction by providing a welcoming and friendly environment throughout the customer journey. Focused on maintaining service standards and actively working towards achieving set KPI's.
Experience
Team member (Tim Hortons) at Thakkar Group of Companies (2024-12 – 2025-10)
- Food preparation and assembly
- Customer service including cash handling debit and credit transactions
- General cleaning
Barista (part time) at Starbucks Canada (2025-02 – 2025-05)
- Take order at the front counter
- Make drinks according to standard procedures
- Maintain cleanliness and organization of stocks in the store
Food Counter Attendant (McDonald's Canada) at MCT & T Foods Ltd (2023-09 – 2024-08)
- Take customer orders
- Maintain courteous interaction with customer at all times
- Serve customer at counters
- Prepare all food products according to approved procedures
- Assemble and wrap food such as hamburger, fries, salad, beverages, shakes and dessert
- Sweep and mop floors and perform other duties to assist kitchen staff
- Replenish condiments and other supplies in serving area
Guest Experience Leader (McDonald's UAE) at Emirates Fastfood LLC (2017-05 – 2023-08)
- Host and manage parties to enhance guest engagement
- Worked closely with the Operations team tom implement service enhancements and improve customer experience
- Handle customer queries, requests and complaints
- Ensure customer needs are fully met, achieveing high satisfaction levels
- Coordinate with the supervisor regards with upcoming promotional activities
Secretary at Asuki Weighing System (2015-01 – 2017-03)
- Handle customer's queries and service inquiries via phone
- Coordinate with the GM regards the truck scale service inquiry for quotation
- Follow-up with the TS Coordinator regards the date and time for possible service to customer
Client Service Associate at BDO Unibank (2014-01 – 2014-06)
- Responsible for cash and cheque transactions over the counter
- Handle customer's queries regards opening a bank account
- Maintain confidentiality of each client's bank account information
Education
Masters Degree in Digital Marketing – Cape Breton University (2026-09)
