Grant Gough

Detail-oriented professional with a strong educational background and extensive experience in technical sales and customer service in the building industry. Seeking a challenging position that leverages my skills, knowledge, and dedication to contribute effectively to an organisation's success.

Technical Sales Team Leader at Breezway (2016-12 – Present)

Leading technical sales team and developing building project opportunities in the construction industry.

• Identifying and developing a pipeline of direct building project opportunities.
• Assisting team members in operations of technical sales.
• Building strong relationships with prospect decision makers via initial cold or warm calls. These include Architects, Building Designers, Builders and Window Fabricators.
• Delivering compelling online sales demonstrations to showcase project solutions' benefits.
• Providing technical consultation, specification assistance, and quotes through the contract negotiation process.
• Keeping internal management teams updated on sales activities, growing pipeline, and sales forecast.
• Achieving set targets and adhering to all KPIs.
• Providing support to technical sales team members and identifying areas of additional training.

Technical Sales Consultant at Breezway (2014-06 – Present)

Identifying building project opportunities and building relationships with decision makers to provide technical consultation and quotes.

• Identifying and developing a pipeline of direct building project opportunities.
• Building strong relationships with prospect decision makers via initial cold or warm calls. These include Architects, Building Designers, Builders and Window Fabricators.
• Delivering compelling online sales demonstrations to showcase project solutions' benefits.
• Providing technical consultation, specifications, and quotes through the contract negotiation process.
• Keeping internal management teams updated on sales activities, growing pipeline, and sales forecast.
• Achieving set targets and adhering to all KPIs.
• Doing take-offs and providing quotes to customers for their respective projects.

Storeperson at Edington Agencies (2013-01 – 2014-01)

Managing warehouse operations including receiving, dispatching goods, and equipment operation.

• Receiving and dispatching goods.
• Operating forklift and associated equipment.
• Set-up and maintenance of the warehouse.
• Computer data entry.
• Freight and shipping arrangements.
• Other duties as determined from time to time.

Storeperson at Paper Handling Equipment (2012-01 – 2012-12)

Managing warehouse operations including stock transfers, freight arrangements, and container management.

• Dispatching orders from Brisbane using local and interstate transport.
• Stock transfers from Brisbane, and into Brisbane.
• Obtaining quotes for all domestic freight-for pallet-size orders/transfers.
• Advising accounts payable of all incoming stock deliveries.
• Accepting delivery of LCL & FCL containers from international suppliers.
• Rotation of stock to ensure old stock moved first.
• Maintaining warehouse in a clean and efficient order.

Bar Person at The Gardens Greyhounds (2010-01 – 2010-12)

Hospitality and bar operations.

Storeperson at Integrated (2010-01 – 2010-12)

Warehouse operations and stock movement.

• Successfully completed the movement of slow, medium, and fast-moving stock into correct locations.
• Assisted staff in picking, packing, and delivering products.

Customer Service Representative at The Laminex Group (2007-01 – 2010-01)

Customer service operations including outbound calls, quality assurance, and customer support.

• Conducted outbound calls to offer specials to customers.
• Monitored goods inwards.
• Ensured high customer service levels.
• Conducted quality assurance audits, ordered goods, and handled product complaints.
• Completed end-of-month reports.
• Processed credits in accordance with company policy.

Storeperson at The Laminex Group (2004-01 – 2007-01)

Warehouse management and customer service operations.

• Monitored goods inwards.
• Loaded and unloaded trucks.
• Ensured customers were tended to.
• Maintained warehouse in a clean and efficient order.
• Operated forklift and associated equipment.

Diploma in Fenestration – Australian Glass & Windows Association (2020 – 2020)

Certificate in Stress Management & Coping Skills – Pathways Australia (2020 – 2020)

Certificate in Time Management for the Modern Individual – PD Training Global (2019 – 2019)

Certificate IV in Building & Construction, Read and Interpret Plans and Specifications – HIA (2018 – 2018)

Certificate III in Business – Leadership Management Australia (2017 – 2017)

Diploma in Financial Planning – Monarch Institute (2013 – 2013)

Bachelor in Exercise and Sport Science – Southern Cross University (2011 – 2011)

Certificate in Open Foundation – University of Newcastle (2010 – 2010)

School Certificate – Richmond River High School (1998 – 1998)