IT Support Manager Data Erasure & ITAD Specialist
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IT Support Manager with over 20 years of experience in corporate hardware infrastructure, high-performance servers, and IT Asset Disposition (ITAD).
Specialist in secure data erasure using Blancco and Youwipe, managing operations for more than 3,000 devices per month and supporting global clients
Strong background in hardware diagnostics, storage systems, routers, and switches, with hands-on expertise in HP, Lenovo, IBM, Dell, and EMC servers.
Proven leadership in people management including recruitment, performance evaluation, training, and mentoring while fostering effective communication between teams and stakeholders.
Experienced in implementing continuous improvement processes and supporting international operations, including helping establish a new branch in Peru with consistent quality standards.
Certified in ISO 9001, 14001, 45001, and R2v3, and trained as an Internal Auditor.
Currently developing skills in Python and Artificial Intelligence to apply automation and data-driven innovation to IT operations.
Garantia Informática LTDA — São Paulo, Brazil
Period: 2017 – Present
Manage server parts inventory, sourcing, and resale for enterprise clients.
Bachelor’s Degree in Information Technology (Incomplete)
(Universidade Nove de Julho – UNINOVE) São Paulo, Brazil
