Joanne Devine

Remote administration, customer support and e-commerce professional with more than three years' experience across NDIS plan management, support coordination, digital content and online business operations. Experienced in responding to written enquiries, processing invoices, maintaining accurate CRM and client records, coordinating services, managing website information and resolving account issues. Known for calm communication, careful attention to detail, confidentiality and reliable independent work.

Seeking ongoing part-time remote employment of approximately 15 hours per week.

Founder / Digital Template Designer at WorkSmart Templates (2025-08 – Present)

• Operate an online business supplying practical digital templates to Australian NDIS, OSHC, allied health and service providers.
• Manage the Wix e-commerce customer journey, including product pages, categories, product information, downloadable delivery and customer instructions.
• Respond to written enquiries and maintain accurate sales, customer-interaction and product-update records.
• Create and revise plain-English resources in Canva, Word and PDF formats, checking details carefully before publication.
• Plan website, email and social content independently while managing priorities through structured workflows.

Digital Content Assistant (Workplace Capacity Building) at Sunshine Home Support (2025-07 – Present)

• Complete administrative and digital-content tasks from written briefs, ensuring information remains accurate and consistent across platforms.
• Prepare and update customer-facing online content while following organisational processes, brand requirements and deadlines.
• Manage remote priorities with clear written communication and dependable completion of agreed tasks.

Support Coordinator / Support Worker at Vana Care / Aberstone / Compassion (2023-09 – 2025-07)

• Reviewed participant plans, budgets, service arrangements and provider information to coordinate appropriate supports and identify gaps.
• Responded to participant and provider enquiries, explained complex information in plain language and followed issues through to practical resolution.
• Maintained detailed client records and tracked budgets, services, actions and follow-up with a high level of accuracy.
• Liaised respectfully with participants, families, providers, plan managers and internal teams while handling sensitive information professionally.
• Improved documentation and workflows to support accurate, timely and dependable service delivery.

Relationship Consultant at My Plan Manager (2023-01 – 2023-09)

• Supported participants and providers with enquiries relating to NDIS invoices, budgets, service agreements and account administration.
• Processed invoices, investigated billing or claim issues, explained next steps clearly and followed matters through to resolution.
• Maintained accurate financial and client records while protecting data integrity and confidentiality in a fast-paced environment.

Certificate III in Entrepreneurship and New Business – Auctus Training Institute (2026)

Diploma in School Age Education and Care – TAFE SA (2018)

Certificate III in Children's Services – TAFE SA (2014)